Controversies
Controversies tied to this brand in public sources. A listing is not a finding of fault.
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2012
Kaitlynn Fisher claim controversy
Progressive faced public criticism over its handling of an underinsured-motorist claim after Kaitlynn Fisher died in a traffic collision. The company contested liability and participated in litigation concerning whether Fisher or the other driver was at fault. Progressive lost the case and reached a separate settlement with the Fisher family.
2007
Investigators posed as church members
Progressive apologized after reports that private investigators hired by the company had infiltrated a church group and posed as congregation members while gathering information about litigants seeking redress. Related litigants filed allegations involving invasion of privacy and fraud.