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Qunar

Controversies

Controversies tied to this brand in public sources. A listing is not a finding of fault.

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  1. 2022

    Qunar fined over excessive working hours

    Fine or penalty

    Beijing Qunar Information Technology Co., Ltd., an affiliate of Qunar, was warned and fined 3,250 yuan by the Beijing Haidian District Human Resources and Social Security Bureau for extending employees' working hours in violation of Article 41 of the Labor Law.

    Company response

    • Remediation — 去哪儿网

      目前已第一时间进行了整改，严格按照《劳动法》《劳动合同法》《国务院关于职工工作时间的规定》等国家相关文件执行，保障员工合法休息权益。

    Source excerpt

    • 对此，去哪儿网方面相关人士回应称，去哪儿网确因员工加班处理疫情退款被罚3250元。
    • 天眼查App显示，近日，去哪儿网关联公司北京趣拿信息技术有限公司因延长劳动者工作时间，违反劳动法第四十一条规定，被警告并处3250元罚款，处罚单位为北京市海淀区人力资源和社会保障局。
    Source

  2. 2020

    COVID-19 flight-refund complaints

    During the COVID-19 outbreak, customers widely complained about delayed refunds, rejected refund requests, and uncertainty over reimbursement timing after flight cancellations. The issue followed a sharp increase in service demand and occurred amid complex coordination between Qunar, airlines, agencies, payment institutions, and government refund policies.

    Source

  3. 2019

    Beijing communications regulator summons app companies over data practices

    Issue disclosure

    The Beijing communications regulator summoned 17 app companies, including Baidu, 360 Mobile Guard, iQIYI, Sogou Input Method and Qunar, over issues including improper collection and use of user information and forced authorization, and required rectification by a deadline.

    Source excerpt

    • 近日，北京市通信管理局严格落实工业和信息化部相关工作要求，就APP数据安全问题集中约谈了百度、360手机卫士、猎豹安全大师、爱奇艺、搜狗输入法、知乎、36氪、去哪儿、春雨医生、新东方在线等17家App企业，对企业违规收集使用用户信息、强制授权等问题提出书面整改要求，要求限期整改。
    Source