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Roborock

Controversies

Controversies tied to this brand in public sources. A listing is not a finding of fault.

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  1. 2026

    Robot vacuum scratched floor tiles; court finds product defect and orders compensation

    A consumer sued, alleging that a Roborock P10S Pro robot vacuum left circular scratches on floor tiles and that she chased the machine for an hour to film evidence. The court found the vacuum's rotating path matched the scratches, constituting a product defect, and ordered Roborock to pay 2,000 yuan; after Roborock withdrew its appeal, the first-instance judgment took effect. Several other consumers complained that the P20 series scratched floors, while Roborock said testing showed the product would not directly scratch the floor. Roborock made the payment in October 2025; the case sparked discussion about robot vacuum product safety.

    Source

  2. 2021

    Wyze sues Xiaomi and Roborock over robotic vacuum patent

    Lawsuit filed

    Wyze Labs sued Xiaomi and Roborock in federal court, seeking to invalidate their 2019 patent for an autonomous cleaning device. The dispute concerns an Amazon listing for Wyze’s robotic vacuum.

    Stated objective. Invalidate the patent

    Source excerpt

    • Smart-home device company Wyze Labs is suing Chinese consumer electronics giant Xiaomi and robot vacuum maker Roborock in federal court Seattle, seeking to invalidate their 2019 patent for “an autonomous cleaning device.”
    • The company says in its July 15 complaint that it received a notice from Amazon on June 7 saying that the holder of U.S. Patent Number 10,271,699, “Autonomous cleaning device and wind path structure of same,” was asserting infringement by Wyze.
    Source

  3. 2021

    Consumers allege Roborock robot vacuum quality and after-sales problems

    Issue disclosure

    A report described consumer complaints alleging quality problems with Roborock robot vacuums and inadequate after-sales service, including a complaint that Xiaomi Youpin customer service did not provide warranty assistance. These are reported consumer allegations.

    Source excerpt

    • 近日，有消费者在黑猫投诉平台投诉自己购买的石头科技旗下扫地机器人出现质量问题，在申请售后服务之后，客服不予处理
    • 2020年2月2日购买的石头扫地机器人出现“激光测距传感器异常”问题，申请售后，小米有品客服不给予售后处理，非常不满意！
    Source