争议事件
以下收录公开来源中与该品牌相关的争议事件。列出一条并不表示过错已经证实。
返回词条共 7 条
2021
丝芙兰与欧缇丽上海公司因化妆品广告被罚
罚款或处罚
上海市场监管部门认定丝芙兰（上海）化妆品销售有限公司与欧缇丽（上海）化妆品有限公司共同发布了缺乏真实性依据的精华液广告。两家公司各被罚款40万元。
来源摘录
在没有真实性依据的情况下，虚构“红人亲测”及某网红使用该化妆品前后脸部对比图案及功效介绍，宣称“这款精华才使用几天效果就很明显。下颌线up 的感觉是最明显的”等内容，构成虚假广告。
两个当事人的行为违反了《广告法》的有关规定，市场监管部门依法责令停止发布违法广告，在相应范围内消除影响，各处罚款40万元。
上述广告系欧缇丽公司设计、制作后与丝芙兰公司共同协商确定的广告内容，两者构成共同广告主。
2021
零售商因口罩规定被列入诉讼
提起诉讼
Jennifer Reinoehl 对 CDC 及多家零售商提起诉讼，其中包括 Krispy Kreme、Sephora 和 AMC Theatres，指称其口罩规定违反了旨在保护残障人士的法律。报道未提及法院对此作出裁定。
来源摘录
An Indiana woman has filed a lawsuit against the Centers for Disease Control and Prevention and multiple retailers, alleging that their mask requirements violated laws meant to protect people with disabilities.
Krispy Kreme, Sephora, and AMC Theatres were among the 16 named defendants in the lawsuit filed on August 18 by Jennifer Reinoehl in US District Court for the Northern District of Indiana.
Jennifer Reinoehl filed the lawsuit on Aug. 18, stating that the CDC mask requirements violated laws meant to protect people with disabilities. Krispy Kreme, Sephora and AMC Theatres were among the 16 defendants named in the lawsuit.
2020
丝芙兰承诺参与“15%承诺”
公司回应
丝芙兰公开承诺参与“15%承诺”，该倡议要求大型零售商至少将15%的货架空间提供给黑人拥有的品牌。公司表示将审查货架空间、找出不足并公布实现目标的行动计划。
当事方说明的目的. 为黑人拥有的品牌创造更好的发展平台，并帮助其达到15%的基准。
品牌回应
持续披露 — Sephora
The company will then identify its blind spots and publish a plan of action to help them meet the 15% benchmark.
来源摘录
Sephora was one of the major retailers called out by the pledge and was the first to publicly commit.
The company will then identify its blind spots and publish a plan of action to help them meet the 15% benchmark.
Sephora is the first major retailer to take the Fifteen Percent Pledge, which asks large retailers to give at least that much shelf space to black-owned brands.
2019
2019
Sunday Riley就虚假评论与FTC达成和解
和解
Sunday Riley就其被指示员工在Sephora网站发布虚假产品评论一事与FTC达成和解。和解禁止发布虚假评论，并要求公司明确披露代言人及其关联关系，并告知员工相关披露责任。
来源摘录
The settlement unsurprisingly bars Sunday Riley from posting fake reviews, but also requires that it clearly identify endorsers (and their connections), and asks it to "instruct" staff on their own disclosure responsibilities.
Sunday Riley has settled with the FTC over reports that it ordered employees to post fake reviews on Sephora's website in a bid to boost sales.
2019
丝芙兰披露东南亚客户数据泄露事件
问题披露
2019年8月5日，丝芙兰向东南亚客户发送邮件，称已发现一起影响客户数据的泄露事件。报道指出，客户姓名、出生日期、性别、电子邮件地址、加密密码及美容偏好数据被认为遭到访问；丝芙兰还表示，信用卡信息未被访问，也没有理由认为个人数据遭到滥用。
品牌回应
道歉 — Sephora
a sincere written apology to its customers for the breach
整改 — Sephora
We have cancelled all existing passwords for customer accounts and we have thoroughly reviewed our security systems.
来源摘录
In the CEO’s email, Sephora reassured customers that, "no credit card information was accessed," and they have, "no reason to believe that any personal data has been misused."
In the same email, the CEO then went on to provide detail on the personal information that Sephora believe has been wrongfully accessed: customer first and last name, date of birth, gender, email address, encrypted password, and data related to beauty preferences.
On Monday, 5th August 2019, the CEO of Sephora, Alia Gogi, emailed Sephora customers in South East Asia, that Sephora had become aware of a data breach affecting customer data in South East Asia, which (they estimate), occurred sometime during the preceding fortnight.
2014