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Brand AI

Seven & I Holdings

Controversies

Controversies tied to this brand in public sources. A listing is not a finding of fault.

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  1. 2021

    Beijing fines 7-Eleven over website map labels

    Fine or penalty

    Beijing authorities fined the 7-Eleven convenience store in Beijing RMB150,000 after finding that its website labeled Taiwan as an independent country and used maps that did not identify certain disputed islands and borders as Beijing required.

    Company response

    • Remediation — Seven & i Holdings

      "We will do our best to prevent a recurrence," the company added.

    Source excerpt

    • The 7-Eleven convenience store in Beijing has been fined for labelling Taiwan as an independent country on its website, reported.
    • "We will do our best to prevent a recurrence," the company added.
    • In December 2021, the local Beijing government had issued a warning and slapped a fine of RMB150,000 (S$31,900) on them.
    Source

  2. 2019

    7pay security failure

    Seven-Eleven launched the 7pay mobile-payment service in Japan in July 2019, but the platform was compromised almost immediately. Attackers were able to use affected customers' accounts for unauthorized purchases. The service was suspended, reviewed, and ultimately cancelled, making the incident a major crisis for Seven & I's digital-services credibility.

    Source