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Brand AI

Starwood Hotels and Resorts

Controversies

Controversies tied to this brand in public sources. A listing is not a finding of fault.

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  1. 2020

    UK ICO fines Marriott over customer data breach

    Fine or penalty

    The UK Information Commissioner's Office fined Marriott International £18.4 million over a 2014 customer data breach. The ICO said its investigation found that Marriott had failed to put appropriate technical or organisational measures in place to protect personal data. The event was reported in relation to Starwood Hotels and Resorts.

    The UK Information Commissioner’s Office fined Marriott International £18.4 million over a 2014 customer data breach. The ICO said its investigation found Marriott had failed to put appropriate technical or organisational measures in place to protect personal data.

    Source excerpt

    • The penalty announced last Friday is significantly lower than the 99 million pounds fine originally proposed in July 2019.
    • The ICO’s investigation found that there were failures by Marriott to put appropriate technical or organisational measures in place to protect the personal data being processed on its systems, as required by the General Data Protection Regulation (GDPR).
    • The UK’s Information Commissioner’s Office (ICO) has fined Marriott International 18.4 million pounds (nearly $23.8 million) over a 2014 customer data breach.
    Source

  2. 2018

    Starwood guest-reservation database breach

    Marriott disclosed that unauthorized access had affected a Starwood reservation database. The incident concerned the security of guest information held on a legacy Starwood system and led to public and regulatory scrutiny, including an investigation announced by New York's attorney general.

    Source