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Brand AI

Teleperformance

Controversies

Controversies tied to this brand in public sources. A listing is not a finding of fault.

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  1. 2023

    Scrutiny of content-moderation work in Colombia

    Reporting and public debate alleged inadequate working conditions and insufficient protections for content moderators employed in Colombia on outsourced trust-and-safety work. The issue raised questions about psychological support, labor rights, worker representation, privacy, and the responsibility shared among platforms, outsourcing providers, and local operations. Teleperformance disputed or responded to elements of the reporting and pointed to its policies and safeguards.

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