Controversies

Tencent Cloud Failure Causes Customer '前沿数控' to Lose All Data

In July 2018, startup '前沿数控' said all its data stored on Tencent Cloud was lost due to a failure, paralyzing its platform business, and claimed 11.016 million yuan in compensation. Tencent Cloud’s technical review admitted that silent disk errors combined with two violations by operations staff (failure to verify during migration and early deletion of source data) damaged data integrity. Tencent Cloud proposed refunding 3,569 yuan in charges and separately compensating 132,900 yuan, but the two sides did not reach a settlement. The incident sparked widespread discussion about cloud providers’ data security responsibilities and compensation limits.