Recent events
Recent events tied to this brand in public sources.
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2026
Thames Water apologises after £145,000 customer billing error
Thames Water debited £145,562 from the bank account of a north London customer after a human error originating from an incorrect meter reading; the customer discovered the debit on Thursday 1 October 2026, and the family said the account went considerably into overdraft and bills due that morning were blocked. The money was returned to his account, and Thames Water apologised unreservedly, offered a gesture of goodwill, and said it is introducing additional checks to its processes to prevent recurrence.
2021
Thames Water fined for unsafe London street works
Thames Water was fined £100,000 after Transport for London successfully prosecuted it over unsafe street works in south London.
2021
Thames Water appoints a new director for renewables
Thames Water appointed a new director; the article says the appointment aims to underpin the company's 2030 net-zero target.
2021
Quattro Plant ordered to pay £7,502 over illegal water-hydrant use
Quattro Plant Ltd was ordered to pay £7,502 after workers were caught using illegal standpipes to take water from Thames Water hydrants in Winnersh and Croydon. Its director pleaded to offences under water-industry and water-supply regulations.
2021
Thames Water fined £2.3 million over sewage pollution
Aylesbury Crown Court fined Thames Water £2.3 million for causing a discharge of partially treated effluent into Fawley Court Ditch and Fawley Court Stream without an environmental permit. Thames Water pleaded guilty to the offence; the court said failures to address treatment-plant faults made the pollution foreseeable.
2019
Thames Water fined over roadworks
Thames Water was ordered to pay more than £2,500 in fines and legal costs after prolonged and poorly managed roadworks in Earlsfield caused transport disruption.