Recent events
Recent events tied to this brand in public sources.
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2026
Tui river cruise passengers criticise coach-trip itinerary changes and refused refunds
Passengers who paid thousands of pounds for Tui European river cruises said their itineraries were changed to involve hours of coach trips after low water levels on the Danube, attributed by Tui to extreme heat, left the vessel Isla unable to sail sections of the river. Customers on the Tui Isla departures on 14 and 21 September 2026 were sent revised itineraries before travelling, and several passengers said they believed they should get some money back but were offered no refund. One passenger said he had submitted a complaint to Tui and would pursue a refund in the small claims court if necessary. Tui apologised and said customers continued their holidays on amended itineraries under its standard booking conditions.
2022
TUI settles lawsuit over Tunisia terror attack
TUI reached a settlement with survivors and victims’ families of the 2015 Tunisia terror attack in a lawsuit in which claimants alleged the operator had been neglectful. The settlement was reached without admission of liability or fault by TUI.
2021
TUI offers Black Friday holiday discounts
TUI offered Black Friday discount codes, including an extra £150 off qualifying bookings made through its app from November 22 to November 29.
2021
Teen sues TUI over alleged holiday illness
A teenager is suing TUI UK for more than £500,000, alleging that food at the Jaz Aquamarine Resort in Egypt caused food poisoning and kidney failure. TUI accepts that he became ill and was hospitalized during the holiday but disputes that food poisoning caused the illness and denies negligence.
2021
Trivago and TUI announce tours and activities partnership
Trivago and TUI announced a partnership that will make TUI tours and activities available through Trivago. The article says Trivago users will be able to find the offerings and that Trivago plans to integrate them into its products.
2020
TUI opens a new Shrewsbury store
TUI opened a new store on Pride Hill in Shrewsbury, combining its previously existing Mardol and St Mary's stores.
2020
TUI announces Sebastian Ebel as CFO
TUI announced that Sebastian Ebel would take over as the company's chief financial officer from January 1, 2021.
2020
TUI reports progress toward planned cost savings
TUI said its job-cutting and cost-cutting programme was close to identifying the planned €300 million in annual savings, with the full savings not expected until 2022.
2020
TUI secures €1.2 billion in additional stabilisation funding
TUI secured an additional €1.2 billion in stabilisation funding from German state-owned development bank KfW. The funding was conditional on TUI issuing a €150 million convertible bond to the Economic Stabilisation Fund and bondholders waiving specified senior-note terms, with formal requirements due by September 30.
2020
TUI announces closure of 166 stores in Ireland and the UK
TUI announced a decision to close 166 stores across Ireland and the UK amid the travel-industry crisis. It said it would seek to move 70% of the 900 staff affected into homeworking sales and services roles.
2020
TUI Switzerland announces branch closures
TUI announced that it would close branches in Switzerland by the end of September. The report gives conflicting counts: it says eight of 62 branches in one passage and six branches in another.
2020
TUI announces plans to cut up to 8,000 roles
TUI said it would aim to cut its fixed cost base by 30%, which could result in the loss of 8,000 roles; some of the roles could be future recruitments that do not go ahead.
2020
TUI receives approval for €1.8 billion government bridge loan
TUI AG received German government approval for a €1.8 billion KfW bridging loan, which was subject to approval by the banks. The loan was intended to increase TUI’s existing credit line.
2019
TUI launches Norwich–Tenerife holiday flights
TUI launched 10- and 11-night holidays from Norwich Airport to Tenerife, adding 10,000 seats for winter 2020.