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USAA

Controversies

Controversies tied to this brand in public sources. A listing is not a finding of fault.

Back to profile3 entries

  1. 2026

    Washington fines USAA $140,000 over auto-claims handling

    Fine or penalty

    Washington Insurance Commissioner Patty Kuderer fined USAA $140,000 for unfair or deceptive acts in handling auto claims. USAA confirmed 19 potential violations identified in the investigation. The company later paid 158 additional claims a combined $88,241 to cover omitted taxes and fees.

    Company response

    • Remediation — USAA

      The company ultimately paid 158 additional claims a combined $88,241 to cover the taxes and fees that had been left out.

    Source excerpt

    • USAA confirmed 19 of them.
    • The company ultimately paid 158 additional claims a combined $88,241 to cover the taxes and fees that had been left out.
    Source

  2. 2022

    USAA fined $140 million over Bank Secrecy Act violations

    Fine or penalty

    The Financial Crimes Enforcement Network imposed an $80 million civil money penalty and the Office of the Comptroller of the Currency imposed a $60 million fine on USAA Federal Savings Bank over Bank Secrecy Act and anti-money-laundering violations. USAA said the problems stemmed from insufficiently strengthening its capabilities and expertise, and said it was investing in systems and training and improving processes.

    Company response

    • Remediation — USAA

      USAA has already made progress in many critical areas by investing in new systems and training, enhancing staffing and expertise, and improving our processes

    Source excerpt

    • USAA has already made progress in many critical areas by investing in new systems and training, enhancing staffing and expertise, and improving our processes
    • Fincen gave the San Antonio bank an $80 million civil money penalty on Thursday, while the OCC levied a $60 million fine. Both agencies also enforcement actions against the bank in connection with violations of anti-money-laundering rules.issued
    • USAA didn’t report thousands of suspicious transactions, including those of customers who used personal accounts for what appeared to be criminal activity, Fincen said. And from at least January 2016 to April 2021, the bank failed to implement and maintain an anti-money-laundering program that met BSA standards, according to Fincen.
    Source

  3. 2020

    USAA sues PNC over mobile deposit technology

    Lawsuit filed

    USAA filed a lawsuit against PNC over its use of mobile deposit capture technology. USAA says it owns the primary patents on the technology.

    Stated objective. null

    Source excerpt

    • USAA has filed a lawsuit against PNC Financial Services Group tied to its use of mobile deposit capture technology.
    • It says it owns the primary patents on such technology.
    Source