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Brand AI

Virgin Media

Controversies

Controversies tied to this brand in public sources. A listing is not a finding of fault.

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  1. 2020

    Virgin Media customer data breach affects around 900,000 customers

    Issue disclosure

    Virgin Media apologized after a data breach left personal details of around 900,000 customers unsecured and accessible. The source does not provide the date the breach occurred.

    Company response

    • Apology — Virgin Media

      Virgin Media has apologised after a data breach left the personal details of around 900,000 customers unsecured and accessible.

    Source excerpt

    • Virgin Media has apologised after a data breach left the personal details of around 900,000 customers unsecured and accessible.
    Source

  2. 2020

    Virgin Media discloses exposure of customer data

    Issue disclosure

    Virgin Media disclosed that a marketing database containing personal details of 900,000 people had been left unsecured and accessible online for 10 months. The company said an unknown user accessed the information on at least one occasion; it said the exposure resulted from incorrect configuration, not a hack or criminal attack.

    Company response

    • Remediation — Virgin Media

      We immediately solved the issue by shutting down access.

    • Investigation — Virgin Media

      Virgin Media, which is owned by US cable group, Liberty Global, has informed the Information Commissioner's Office as required, and launched a forensic investigation.

    • Apology — Virgin Media

      Protecting our customers' data is a top priority and we sincerely apologise,

    Source excerpt

    • The breach was not due to a hack or a criminal attack, but because the database had been "incorrectly configured" by a member of staff not following the correct procedures, Virgin Media said.
    • 5 March 2020
    • The information was accessed "on at least one occasion" by an unknown user.
    Source