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Vistara

Controversies

Controversies tied to this brand in public sources. A listing is not a finding of fault.

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  1. 2022

    Vistara CEO apologises for service lapses

    Company response

    Vistara CEO Vinod Kannan sent customers an apology, acknowledging that the airline had fallen short of its commitments and customers’ expectations in recent months. He said a positive change was underway.

    Company response

    • Apology — Vistara

      Sharing an apology letter with Vistara’s customers, CEO Vinod Kannan admitted that the Gurugram-based airline had fallen short on its commitment in the last few months.

    Source excerpt

    • Kannan said that these grievances won’t go unnoticed, regardless of the medium used to voice them, and that a positive change is underway.
    • Sharing an apology letter with Vistara’s customers, CEO Vinod Kannan admitted that the Gurugram-based airline had fallen short on its commitment in the last few months. It did not live up to its customers’ expectations, he added.
    Source