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Brand AI

Wightlink

Controversies

Controversies tied to this brand in public sources. A listing is not a finding of fault.

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  1. 2022

    Wightlink discloses customer data breach following cyberattack

    Issue disclosure

    Wightlink said it discovered a criminal cyberattack on its IT systems on February 7, 2022, which resulted in some customer personal information being accessed. It said affected customers had been notified and offered support.

    Company response

    • Investigation — Wightlink

      As soon as the incident was discovered, Wightlink engaged specialist cyber security experts to investigate and assess the situation

    • Remediation — Wightlink

      All those affected have been notified and offered support.

    • Refund or compensation — Wightlink

      The company are offering customers whose data has been comprimised a complimentary 12-month membership to Experian Identity Plus membership.

    Source excerpt

    • All those affected have been notified and offered support.
    • Wightlink say that on Monday, 7th February 2022 they discovered they were the victim of a criminal cyber-attack via unauthorised activity on their IT systems, which resulted in some customer personal information being accessed.
    • The company are offering customers whose data has been comprimised a complimentary 12-month membership to Experian Identity Plus membership.
    Source

  2. 2019

    Wightlink apologises for ferry reliability issues

    Company response

    Wightlink apologised for recent reliability issues affecting its car ferry routes.

    Company response

    • Apology — Wightlink

      WIGHTLINK has apologised for the recent reliability issues affecting car ferry routes.

    Source excerpt

    • WIGHTLINK has apologised for the recent reliability issues affecting car ferry routes.
    Source