Recent events
Recent events tied to this brand in public sources.
Back to profile12 entries
2026
Yuantong consultation-to-complaint policy controversy
A customer said a routine inquiry to Yuantong about a parcel and an invoice was recorded in its system as a service-attitude complaint against the courier. A Yuantong branch customer-service supervisor said customer calls were treated as complaints and each work order carried a 100-yuan fine; Yuantong customer-service staff separately denied that merely making an inquiry counted as a complaint.
2026
YTO Express responds to customer complaint incident
YTO Express apologized after a media report said a customer’s request to cancel a shipment was conveyed incorrectly to a courier, who then allegedly spoke inappropriately to the customer. The company said it investigated the incident, described a 20-yuan assessment of the outlet’s customer-service staff for late handling of a complaint ticket, and said it would strengthen rectification, training and management.
2021
驭势科技, YTO Express and Piaoliang Chuxing sign strategic partnership
驭势科技, YTO Express and Piaoliang Chuxing formally signed a strategic cooperation agreement focused on intelligent and unmanned applications in last-mile delivery. The parties plan to use last-mile delivery as an entry point for further logistics applications and trials of autonomous-driving technology.
2021
YTO Express becomes Hangzhou Asian Games official logistics service sponsor
The Hangzhou Asian Games Organising Committee signed an agreement with YTO Express, making the company an official logistics service sponsor of the Hangzhou Asian Games.
2020
YTO Express ordered to rectify information-management practices
Shanghai cyberspace authorities and other local agencies summoned YTO Express and ordered it to address employee misconduct and strengthen its management of waybill data, following a personal-information leak involving the company.
2020
YTO discloses courier waybill information leak
YTO said suspected employees at a franchise outlet allegedly colluded with outsiders and used employee accounts and an unlawful third-party tool to steal waybill information, causing information to leak. The company said suspects were apprehended in September and that it reported the case to local public security authorities and cooperated with the investigation.
2020
YTO Express responds to leak of 400,000 records
YTO Express said that employee collusion with outside criminals led to the leakage of 400,000 records of citizens' personal information. The company said it discovered the incident and reported it; the article reports an apology and notes that suspects had been arrested in September.
2020
YTO Express responds to employee-linked personal information theft
YTO Express said it proactively discovered and reported a case in which criminals colluded with multiple company insiders to steal citizens’ personal information using rented employee system accounts and resell it. The article also reports that the suspects had been arrested in September.
2020
Alibaba-affiliated company completes transfer of YTO Express shares
Alibaba-affiliated Alibaba (China) Network Technology completed registration of the transfer of 379,179,681 YTO Express shares, representing 12% of YTO Express’s total shares.
2020
CMB and YTO Express form an employment-support partnership
CMB's Shanghai branch and YTO Express entered into a cooperation arrangement under which CMB would provide financial support through inclusive finance and supply-chain financing.
2020
YTO Express launches freighter service between Shijiazhuang and Bishkek
YTO Express launched a freighter service between Bishkek, Kyrgyzstan, and Shijiazhuang, China, with flights three times a week.
2019
YTO announces express-fee adjustment
YTO Express announced that it would adjust express delivery charges starting November 11, 2019. The specific adjustment would be set by local service branches based on headquarters' guidance and local circumstances.