售后宝

售后宝 is an AI-native intelligent customer service platform under PubLink (众联科技). It was founded in Hangzhou in 2017 and has branches in Beijing, Shanghai, and Shenzhen. The platform focuses on manufacturing, medical devices, home appliances, smart hardware, and new energy industries, offering end-to-end digital service transformation solutions including ITR consulting, service system design, digital system implementation, and AI Agent efficiency improvement. It claims to serve over 5,000 enterprises, including 50+ Fortune Global 500 companies and 300+ listed companies, connecting over 10 million end users.

售后宝 was founded in Hangzhou in 2017. In 2020, it completed a Pre-A round of tens of millions of yuan from Oasis Capital, launched its standalone version, and added IoT capabilities. In 2021, it was selected for the 'Quasi-Unicorn' enterprise list and joined Tencent SaaS Accelerator. In 2022, it completed 100 million yuan A1 and A2 rounds led by Sequoia China and Tiger Global, and was again selected for the Hangzhou Quasi-Unicorn list and the 2022 China Future Unicorn TOP100. In 2023, Service Mobile was launched, it received investment from Xihu Kechuang Investment, became the only service cloud product selected for Microsoft Accelerator in China, launched customer service cloud and service cloud products, released a new generation system integration center, and passed compatibility certification for domestic ARM architecture and Kylin OS. In 2024, it was recognized as a Hangzhou high-energy innovation special contribution enterprise and appeared on the China ToB Industry Influence Value List. In 2025, DeepService AI was released, and it obtained 'Digital Intelligence Service R&D Center' certification.

A leading AI-native intelligent customer service platform in China, built on AI Agents as its core foundation to reconstruct the entire enterprise customer service chain.

• AI智能应用

  Deployable AI applications to improve enterprise operational efficiency, covering AI content quality inspection, AI customer service, AI knowledge base management, and AI intelligent analysis.

• 设备管理

  Provides automated management of installation, repair, and maintenance to improve efficiency and reduce costs.

• 备件管理

  Establishes a refined spare parts operation system to reduce in-warranty costs and increase spare parts revenue.

• 服务商管理

  Empowers service personnel or service providers to improve service operation capabilities.

• 服务营销

  Improves customer service and operations, increases customer engagement and aftermarket revenue.

• 客户VOC

  Builds satisfaction, VOC, and NPS systems to increase brand reputation.

• ITR服务体系诊断

  Provides customer-centric consulting solutions through ITR and other management methodologies.

• 国际化业务支撑

  Supports global customer service with one system, covering overseas compliance, multi-region scenarios, multi-business models, and internationalization capabilities.

• 2022.03.23

  Reported2022.03.23

  Shouhoubao completed RMB 100 million A1 and A2 funding rounds[5]售后宝完成A1、A2轮共1亿元融资finance.sina.com.cn

  Customer-service management SaaS provider Shouhoubao announced that it had completed A1 and A2 funding rounds totaling RMB 100 million. Sequoia Seed led A1 and Tiger Global led A2.

Read more

1. 1售后宝_基于AI的智能客户服务平台_智能客户服务管理系统_售后服务管理系统_售后服务管理软件_售后服务管理APP_AI客户服务系统shb.ltd
2. 2[售后宝]企业简介-企业文化-发展历程-联系方式shb.ltd
3. 3服务营销_智能客户服务运营_客户管理系统_客户运营管理系统_售后宝shb.ltd
4. 4售后宝-新一代智能客户服务管理系统的行业引领者shb.ltd
5. 5售后宝完成A1、A2轮共1亿元融资finance.sina.com.cn