Aircall

Aircall is an AI-powered customer communications platform that brings together intelligent voice agents, automated workflows, and adaptive real-time coaching. It offers a modern phone system with native integrations to CRM, help desk, and business tools, a shared inbox workspace, and support for calls, SMS, and messaging in one platform. According to its About page, Aircall was created in Paris in 2014 and reached 10 years in 2024, with $226 million in venture funding, 23,000+ customers, presence in 110+ countries, and 600 team members.

Aircall was created in Paris in 2014, reaching its first 100 customers worldwide. In 2015, its founders attended the 500 Startups accelerator program in San Francisco. In 2016, it raised an $8M Series A led by Balderton Capital, FundersClub, and FjLabs. In 2017, it opened the NYC office and grew from 30 to 100 employees. In 2018, it raised a $29M Series B with Draper Esprit, NextWorld Capital, and Newfund. In 2019, its team grew beyond 200 employees across Paris and New York. In 2020, it raised a $65M Series C with DTCP, SwissCom, and Adam Street. In 2021, it hired 260 new employees, opened 3 offices (Sydney, Madrid, London), and raised a $120 million Series D. In 2022, it exceeded $100 million in ARR, reached Centaur status, and opened a Berlin office. In 2023, it appointed a new CEO, Scott Chancellor. In 2024, it celebrated 10 years of Aircall and opened a new office in San Francisco.

Intuitive, AI-powered platform bringing together intelligent voice agents, automated workflows, and adaptive real-time coaching at scale.

• AI Assist

  AI Assist supports your team before, during, and after the call, with live transcription, playbooks, live prompts, and AI Quality.

• AI Agents

  AI Agents answer instantly and provide 24/7 customer coverage.

• 2021.11.09

  Reported2021.11.09

  Aircall opens its first UK office[5]Aircall 开设首个英国办公室finanznachrichten.de

  Aircall launched its first UK office in London, expanding its presence in the UK. The company said the office would help it serve customers and strengthen relationships with regional strategic partners.

• 2021.06.23

  Reported2021.06.22

  Aircall raises US$120 million in Series D funding[6]Aircall完成1.2亿美元D轮融资itwire.com

  Aircall raised US$120 million in a Series D funding round led by Goldman Sachs Asset Management, with current investors also participating; the round brought the company’s valuation to more than US$1 billion.

• Unconfirmed

  Reported2021.02.16

  BrainSell unveils Aircall Plugin for SugarCRM[7]BrainSell 推出适用于 SugarCRM 的 Aircall 插件prnewswire.com

  BrainSell unveiled the Aircall Plugin for SugarCRM, an integration that syncs call engagement data between Aircall and SugarCRM.

• 2020.11.02

  Reported2020.11.02

  Aircall and BrainSell announce North American partnership[8]Aircall与BrainSell宣布北美合作prnewswire.com

  Aircall and BrainSell announced a strategic partnership in North America. Aircall will become BrainSell's number one telephony solution, and the program will offer Aircall to BrainSell customers.

• 2020.01.28

  Reported2020.01.28

  Aircall and TCG announce strategic partnership[9]Aircall 与 TCG 宣布战略合作prweb.com

  Aircall announced a strategic partnership with Telecom Consulting Group (TCG), enabling TCG partners to offer Aircall's cloud-based contact center solution to their small and midsize business customers. The announcement also described Aircall as a platinum sponsor.

• 2020.01.22

  Reported2020.01.22

  Aircall and CNSG announce strategic partnership[10]Aircall 与 CNSG 宣布建立战略合作关系prweb.com

  Aircall announced a strategic partnership with Converged Network Services Group (CNSG). The alliance will enable Aircall to offer UCaaS and CCaaS solutions through CNSG's nationwide partner network.

Read more

1. 1AI-Powered Customer Communications Platform for SMBs & Enterprise | Aircallaircall.io
2. 2About us | Aircallaircall.io
3. 3Unlock AI-Powered Conversation Intelligence for Sales & Support | Aircallaircall.io
4. 4Aircall Solution Partner Directory | Aircallaircall.io
5. 5Aircall 开设首个英国办公室finanznachrichten.de
6. 6Aircall完成1.2亿美元D轮融资itwire.com
7. 7BrainSell 推出适用于 SugarCRM 的 Aircall 插件prnewswire.com
8. 8Aircall与BrainSell宣布北美合作prnewswire.com
9. 9Aircall 与 TCG 宣布战略合作prweb.com
10. 10Aircall 与 CNSG 宣布建立战略合作关系prweb.com