Alida

Alida is a software company headquartered in Vancouver, Canada, formerly known as Vision Critical. It provides customer insight and customer experience management software for business clients. The platform is intended to help organizations collect, organize, and analyze customer feedback, then use those insights in product, service, and customer relationship decisions. Publicly available information identifies the company as having been founded in 2000 and later operating under the Alida brand. The available material does not establish its current ownership, leadership, financial performance, or market size.

Alida was founded in 2000 and initially operated under the Vision Critical brand. Its early focus was on software that enabled businesses to collect and analyze customer feedback in a systematic way. Rather than relying only on one-off research projects, the company emphasized ongoing customer input and the conversion of that input into usable business insights. The company later adopted the Alida brand and presented its offering primarily as a customer insights and customer experience management platform. The available material is insufficient to verify a detailed chronology of financing, acquisitions, leadership changes, or product releases, so no additional milestones are asserted.

• 2000

  Company founded

  [1]Alida official websitealida.com

  The company was founded and initially operated under the Vision Critical brand, beginning to offer software services related to customer feedback and customer insights.

A provider of customer insight, feedback management, and customer experience management software for enterprise clients.

• Alida customer insights and experience management platform

  Alida's core platform is designed for business customers to collect, manage, and analyze customer feedback and related insights. It supports the use of customer input in experience, product, and service decisions. The available material does not establish its complete module or version structure.

• Unconfirmed

  Alida and Rybbon partner on employee engagement[2]Alida and Rybbon partner on employee engagementresearch-live.com

  Alida announced a partnership with digital rewards provider Rybbon, combining Alida’s TXM platform with Rybbon’s rewards programme and integration tools for customer and employee engagement initiatives.

• 2020.10.15

  Reported2020.10.15

  Alida and Stratifyd sign partnership agreement[3]Alida与Stratifyd签署合作协议prweb.com

  Alida and Stratifyd signed a partnership agreement to integrate Stratifyd's Natural Language and Speech Analytics engine into the Alida CXM and insights platform.

• 2020.06.03

  Reported2020.06.17

  Vision Critical appoints Steve Winter to its board[4]Vision Critical 任命 Steve Winter 为董事会成员prweb.com

  Vision Critical appointed Steve Winter to its Board of Directors, effective June 3, 2020.

Read more

1. 1Alida official websitealida.com
2. 2Alida and Rybbon partner on employee engagementresearch-live.com
3. 3Alida与Stratifyd签署合作协议prweb.com
4. 4Vision Critical 任命 Steve Winter 为董事会成员prweb.com