Citizens Bank

Citizens Bank is a community bank based in Oregon. It began in Corvallis after community and business leaders voted in April 1957 to establish a locally owned bank focused on friendly service and the needs of the local economy. The bank opened on October 5 of that year, initially operating with seven employees in a leased building in Corvallis. The individual organizers are not named in the supplied sources. The bank serves both individual and business customers. Its personal banking offerings include checking and savings accounts, personal loans, and digital banking. Business services include checking and savings accounts, business loans, merchant services, digital banking, and remote deposit capture. The bank also offers account access through its mobile app and provides customers with access to Allpoint and MoneyPass surcharge-free ATM networks. Its website presents savings options for customers at different stages of life and provides financial calculators and customer-support resources. Citizens Bank describes its service area as the Willamette Valley. It reports operating 15 branches across 13 communities in eight Oregon counties, and says it has more than 175 employees. These local branches and broader ATM networks combine a regional, community-bank presence with convenient account access. The evidence identifies the bank as based in Oregon but does not specify a parent company, named owner, or stock listing. The bank’s stated mission is to remain independent and high-performing while providing financial services and promoting economic growth and stability in its communities. Its public-facing identity emphasizes customer service, community investment, and a people-first approach. The bank says it considers its success linked to the success of its customers and the health of the region it serves.

Citizens Bank traces its origins to a 1957 effort by community and business leaders in Corvallis, Oregon, to establish a home-owned bank. According to the bank’s history, the organizers voted in April of that year to create an institution that would offer friendly banking service and contribute to a thriving local economy. The bank opened for business on October 5, 1957, less than six months after that vote. It began with seven employees in a leased building at the northeast corner of Second and Madison Streets in Corvallis. The bank’s development is presented as a progression from those local beginnings into a regional community-banking operation. Its current website says Citizens Bank has 15 branches in 13 Willamette Valley communities spanning eight Oregon counties and employs more than 175 people. The bank serves individuals and businesses, with personal and commercial deposit accounts, lending, digital banking, merchant services, and remote deposit capture among the offerings described on its website. Customers can also access the Allpoint and MoneyPass ATM networks, which extend surcharge-free ATM access beyond the bank’s own branch footprint. Community service remains a central part of the bank’s stated identity. The bank says it has been committed since its founding to putting people first and improving the communities where its customers and employees live, work, and play. Its stated mission is to remain independent and high-performing, provide superior financial services, and promote economic growth and stability in its communities. Its culture materials highlight customer service, teamwork, honesty, fairness, confidentiality, professionalism, and concern for people. The supplied sources do not name the bank’s original organizers, identify a parent or specific owner, or provide dated milestones after its 1957 opening. The history page points readers to shareholder and annual reports, but that reference alone does not establish a stock-exchange listing or ownership structure. Accordingly, this account identifies the documented founding and present-day regional footprint without inferring unreported corporate changes.

• 1957

  Community leaders vote to establish a bank in Corvallis

• 1957

  Citizens Bank opens for business

An independent, locally oriented community bank emphasizing personal service, customer success, and investment in the communities it serves.

• Personal banking

  Includes personal checking, savings, loans, and digital banking.

• Business banking

  Includes business checking and savings, business loans, merchant services, digital banking, and remote deposit capture.

• Citizens Bank OR App

  A mobile banking app promoted by the bank for banking on the go.

• ATM network access

  The bank offers access to the Allpoint and MoneyPass surcharge-free ATM networks.

• 2026

  Citizens Securities sues Ameriprise over former advisor

  Citizens Securities filed a lawsuit against Ameriprise Financial and former advisor Darrell Smith in Massachusetts federal court. According to the report, Citizens alleges that Smith solicited its former clients after joining Ameriprise, and that Ameriprise used Citizens' trade secrets and unfair methods of competition. The filing concerns the advisor's conduct following his move to Ameriprise and the firm's alleged use of confidential information. The case was brought in federal court in Massachusetts.

  Source

• 2020

  CFPB sues Citizens Bank over credit card dispute handling

  The Consumer Financial Protection Bureau filed a lawsuit against Citizens Bank N.A., alleging violations of the Truth in Lending Act and failures in handling credit card billing disputes and related customer communications. The action concerns the bank's credit card dispute handling and its communications with customers in that context. The lawsuit was filed on January 30, 2020.

  Source

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• Stated mission to remain independentOther

• Unconfirmed

  Reported2026.10.19

  Citizens Securities sues Ameriprise over former advisor[6]Citizens Securities sues Ameriprise over former advisorwealthmanagement.com

  Citizens Securities sued Ameriprise Financial and former advisor Darrell Smith in Massachusetts federal court. Citizens alleges that Smith solicited its former clients after joining Ameriprise and that Ameriprise used Citizens’ trade secrets and unfair methods of competition.

• 2021.05.14

  Reported2021.05.14

  EatWell Meal Kits wins Citizens’ Small Business Community Champion Award[8]EatWell Meal Kits 获得 Citizens 小企业社区冠军奖wickedlocal.com

  EatWell Meal Kits of Brookline was among the winners of Citizens Bank’s fourth annual Small Business Community Champion Award and received a $10,000 prize.

• 2021.02.02

  Reported2021.02.02

  Citizens and BJ’s partner on point-of-sale financing[9]Citizens 与 BJ’s 合作提供销售点融资pbn.com

  Citizens Bank and BJ’s Wholesale Club announced a partnership to let BJ’s members use Citizens Pay to finance major purchases. The partnership was planned to launch during the quarter; the article says online orders would be eligible, with in-store financing through BJ’s Mobile App planned for the second quarter.

• 2020.01.30

  Reported2020.01.31

  CFPB sues Citizens Bank over credit card dispute handling[7]CFPB sues Citizens Bank over credit card dispute handlingpbn.com

  The Consumer Financial Protection Bureau filed a lawsuit against Citizens Bank N.A., alleging violations of the Truth in Lending Act and failures in handling credit card billing disputes and related customer communications.

• 2019.10.29

  Reported2019.10.29

  Citizens Bank partners with Microsoft on Xbox financing[10]Citizens Bank与Microsoft合作推出Xbox分期融资businessinsider.com

  Citizens Bank entered an exclusive partnership with Microsoft to offer financing for Xbox One consoles. The financing option was to be available first through Amazon.

• 2019.10.29

  Reported2019.10.29

  Citizens Bank, Microsoft and Amazon announce Xbox All Access financing partnership[11]Citizens Bank、Microsoft与Amazon宣布Xbox All Access融资合作pbn.com

  Citizens Bank announced a partnership with Microsoft and Amazon to provide consumer financing for Microsoft’s Xbox All Access program. The financing is available through Amazon.com in the United States.

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1. 1Citizens Bank | Community Partners in Your Financial Successcitizensebank.com
2. 2Citizens Bank | Investing in our Communities Since 1957citizensebank.com
3. 3Citizens Bank | Doing the Right Thing, the Right Waycitizensebank.com
4. 4Citizens Bank | A Supportive Environment to Grow Your Careercitizensebank.com
5. 5Citizens Bankwikidata.org
6. 6Citizens Securities sues Ameriprise over former advisorwealthmanagement.com
7. 7CFPB sues Citizens Bank over credit card dispute handlingpbn.com
8. 8EatWell Meal Kits 获得 Citizens 小企业社区冠军奖wickedlocal.com
9. 9Citizens 与 BJ’s 合作提供销售点融资pbn.com
10. 10Citizens Bank与Microsoft合作推出Xbox分期融资businessinsider.com
11. 11Citizens Bank、Microsoft与Amazon宣布Xbox All Access融资合作pbn.com