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Claro is the telecommunications brand of Compañía Dominicana de Teléfonos, S.A., an América Móvil subsidiary providing mobile, fixed-line, broadband, television, cloud, and enterprise communications services in the Dominican Republic.

Last updated November 4, 2026

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Overview

Claro Dominicana, legally Compañía Dominicana de Teléfonos, S.A., is one of the Dominican Republic’s principal telecommunications operators and is described in the reference material as the country’s largest telecommunications company. It serves consumer and business customers through a broad portfolio covering mobile voice and data, fixed-line telephony, broadband Internet, IPTV, satellite television, mobile television, and enterprise communications services. The company serves approximately four million customers, although the cited material does not provide a current customer count or a date for that estimate. The company’s roots extend to the restructuring of Dominican telephone service after Hurricane San Zenón destroyed telecommunications facilities in 1930. On November 11, 1930, the government granted an exclusive telecommunications franchise to the Anglo Canadian Telephone Company. CODETEL began operating in the Dominican Republic in 1932 as a subsidiary of the United States-based General Telephone & Electric Corporation. For much of the twentieth century, CODETEL operated with a de facto monopoly. Competitive conditions changed during the 1990s, particularly after Tricom entered the market, and the Dominican government’s 1998 Law 153 established a framework for more effective liberalization and competition. Following the 2000 merger that created Verizon from Bell Atlantic and GTE, CODETEL continued under Verizon ownership. The business adopted the Verizon Dominicana name in 2004, but the Verizon period was comparatively short. In April 2006, Verizon agreed to sell its interests in Verizon Dominicana and Puerto Rico’s Telecomunicaciones de Puerto Rico to América Móvil, the telecommunications group associated with Carlos Slim Helú, for a reported transaction value of $3.7 billion. That financial figure relates to the broader transaction and is included only with the cited source and historical context. After the acquisition, América Móvil introduced a division of branding in which CODETEL was retained for fixed-line services while Claro was used for mobile services. The company later moved toward a unified Claro identity, consistent with América Móvil’s wider use of the Claro brand across Latin America. Claro TV launched in 2009, combining an urban digital television service based on Microsoft Mediaroom with direct-to-home satellite delivery for rural areas. In 2011, the company announced that its services would be unified under the Claro name. Claro’s network and product development have included CDMA-based mobile services, GSM and EDGE, UMTS/HSPA 3G, fixed ADSL2+ broadband, fiber-to-the-home, IPTV, satellite television, and enterprise connectivity. Its consumer bundles, including Claro Multiplan, combine telephone, Internet, and television services and may incorporate mobile Internet or mobile television benefits. Its enterprise portfolio has included fixed and mobile voice, dedicated and satellite Internet, backhaul, colocation, web hosting, IPTV, equipment rental, and SMS services. The brand’s market position rests on scale, network breadth, bundled services, and integration into América Móvil’s regional operating model. The reference material documents the launch of fiber-to-the-home plans in 2012 and identifies Carlos José Cueto Stefani as the company’s president. Current service availability, technology generations, customer numbers, ownership details, and management beyond the cited executive should be verified against current company or regulatory sources.

History

Dominican telephone service was administered by the government until Hurricane San Zenón destroyed telecommunications facilities in 1930. On November 11 of that year, the government granted an exclusive franchise to the Anglo Canadian Telephone Company. The franchise environment led to the establishment of Compañía Dominicana de Teléfonos, commonly known as CODETEL, which began operating in 1932 as a subsidiary of General Telephone & Electric Corporation of the United States. For decades, CODETEL was the dominant fixed and international telecommunications provider in the Dominican Republic and operated with a de facto monopoly. The competitive structure began changing in the 1990s, when Tricom entered the market. Law 153, passed in 1998, further supported liberalization and introduced a regulatory framework intended to encourage competition. The change reduced CODETEL’s former dominance, including in international traffic to the United States. In 2000, Bell Atlantic and GTE merged to form Verizon. CODETEL continued as a Verizon subsidiary, and the company announced the Verizon Dominicana name in February 2004. The Verizon identity was later replaced following América Móvil’s acquisition. On April 3, 2006, Verizon agreed to sell its interests in Verizon Dominicana and Telecomunicaciones de Puerto Rico to América Móvil in a transaction reported at $3.7 billion. América Móvil subsequently used CODETEL for fixed-line services and Claro for mobile services. The company expanded beyond traditional voice through mobile data, broadband, and television. In December 2003, it launched Flash Movil, a CDMA2000 1X service designed for voice and high-speed data. In February 2009, Claro TV was introduced with a digital television platform for urban customers and direct-to-home satellite service for rural areas. In January 2011, the company’s president announced that its brands would be unified under Claro, aligning the Dominican business with América Móvil’s wider Latin American branding strategy. Claro’s consumer portfolio developed into a converged offering. Claro Multiplan combined telephone, Internet, and IPTV services and could include discounts or benefits for mobile Internet and mobile television. Broadband technologies documented for the business include ADSL2+, fiber-to-the-home, and mobile UMTS/HSPA. The company also offered fixed and mobile telephony, fixed television, satellite television, and mobile television packages. In March 2012, it announced fiber-to-the-home plans for consumers, initially extending service in specified areas of Santo Domingo and Santiago. For corporate customers, the documented portfolio included mobile and fixed voice, mobile and fixed Internet, dedicated and satellite connectivity, satellite television, backhaul, colocation, web hosting, IPTV, equipment rental, and SMS services. The company therefore evolved from a historic fixed-line incumbent into a multi-service operator combining wireless, fixed broadband, television, and enterprise infrastructure. The cited reference identifies Carlos José Cueto Stefani as president. Further current information about leadership, network coverage, subscriber totals, and product availability requires verification from up-to-date company, regulatory, or América Móvil sources.

  • 2025

    95th-anniversary customer program

    [2]

    Claro marks its 95th anniversary with a customer campaign and a permanent increase in mobile-data allowances for eligible postpaid plans.

  • 2024

    Network performance and 5G recognition

    [5]

    Claro reports receiving six Ookla Speedtest awards covering mobile speed, coverage, 5G performance, and gaming experience.

  • 2023

    Fiber network expansion accelerates

    [4]

    Claro announces that its fiber network can serve more than one million homes across 149 of the Dominican Republic’s 158 municipalities and raises speeds for more than 400,000 customers.

  • 2022

    Claro Cloud Empresarial expands

    [1]

    Claro presents an enterprise federated-cloud solution intended to support data and computing infrastructure management across a regional footprint.

  • 2021

    Commercial 5G service launches

    [3]

    Claro launches commercial 5G service in December 2021, initially covering 29 sectors of the National District.

  • 2017

    4.5G mobile network launches

    [1]

    Claro introduces a 4.5G network as the next stage in the evolution of its mobile broadband infrastructure.

  • 2013

    Claro video launches

    [1]

    Claro launches an online video-on-demand service with access across televisions, computers, tablets, and smartphones.

  • 2012

    AMX-1 submarine cable connection

    [1]

    The Dominican Republic becomes connected to América Móvil’s AMX-1 submarine fiber-optic system, increasing international capacity for voice, data, video, and Internet traffic.

  • 2011

    Commercial identity consolidates under Claro

    [8]

    The company completes the practical consolidation of its customer-facing products under the Claro brand, replacing the former CODETEL and Verizon commercial identities.

  • 2010

    Interactive Claro TV functions expand

    [1]

    Claro TV introduces interactive functions including an electronic guide and remote programming of recordings through web and mobile access.

Products and positioning

A full-service telecommunications operator positioned around nationwide connectivity, converged consumer bundles, mobile services, broadband, television, digital entertainment, and enterprise communications, supported by América Móvil’s regional Claro platform.

  • Mobile telecommunications · 1987

    Mobile voice and data services

    Claro offers prepaid, postpaid, and controlled mobile plans combining voice, messaging, mobile Internet, roaming, and data allowances. The portfolio serves both mass-market consumers and business customers, including fleet plans and enterprise mobile services. Mobile access has evolved from the company’s early cellular launch in 1987 through 3.5G, 4.5G, LTE, and 5G generations.

  • Mobile network · 2021

    Claro 5G

    Claro 5G is the company’s fifth-generation mobile network in the Dominican Republic. Commercial service was launched in December 2021, initially in parts of the National District, and has subsequently expanded to additional provinces and communities. Claro markets the network for high-speed mobile broadband, lower latency, connected devices, digital services, and future enterprise and smart-city applications.

  • Fixed broadband

    Fiber-optic Internet

    Claro’s fiber-to-the-home service provides high-speed fixed Internet for households and businesses. The company has invested heavily in extending fiber beyond major urban centers and has promoted higher speeds, Ultra Wi-Fi, and household connectivity. In 2023, Claro stated that its fiber network could make service available to more than one million homes in 149 municipalities.

  • Fixed telecommunications · 1930

    Fixed-line telephone services

    Fixed telephony is the historical foundation of Compañía Dominicana de Teléfonos. The company built its original business around local, national, and international voice services and continues to offer fixed-line communications alongside broadband, television, and enterprise services.

  • Television and IPTV · 2010

    Claro TV

    Claro TV provides television services as part of the company’s converged home portfolio. Its development included interactive guides, remote recording, and integration with Internet and mobile access. Depending on the service configuration, the broader television proposition has included digital, IPTV, and other pay-TV capabilities.

  • Digital entertainment · 2013

    Claro video

    Claro video is an online video-on-demand service launched in 2013. It provides access to films, series, concerts, children’s programming, and documentaries through connected televisions, computers, tablets, and smartphones. Its multiscreen functionality allows users to continue viewing across different devices.

  • Converged telecommunications bundle

    Claro Multiplan

    Claro Multiplan represents the company’s converged household proposition, combining selected mobile, fixed Internet, television, and fixed-line services in a single relationship. The offer reflects Claro’s strategy of competing through integrated connectivity rather than through a standalone mobile product.

  • Digital self-service

    Mi Claro

    Mi Claro is Claro’s digital self-service channel for customers. It supports account management, service inquiries, payments, recharges, support requests, and other routine interactions, helping the company shift customer care and account administration toward mobile and web platforms.

  • Enterprise cloud services · 2022

    Claro Cloud Empresarial

    Claro Cloud Empresarial is an enterprise cloud and infrastructure proposition designed for organizations that need managed computing, data, and storage capabilities. In 2022, Claro described the service as a federated cloud solution with a presence across ten countries, supported by regional infrastructure and technical assistance.

  • Enterprise telecommunications

    Claro Negocios services

    Claro Negocios provides business connectivity and communications services, including mobile fleet plans, fixed connectivity, Internet, cloud, hosting, managed networks, digital workplace tools, and related support. The portfolio is aimed at small businesses, large companies, public institutions, and other organizational customers.

Marketing campaigns

  • 2025Claro 95th anniversary

    Dominican Republic

    Claro celebrated 95 years in the Dominican Republic with an emotional customer-recognition campaign emphasizing relationships, memories, opportunity, and the role of technology in daily life.

    Outcome. The anniversary program was accompanied by a permanent increase in mobile-data allowances for eligible postpaid customers and broader corporate communications about the company’s long presence in the country.

    Source
  • 2024Closing the digital divide

    Dominican Republic

    Claro framed the expansion of LTE, 5G, and fiber infrastructure as a sustainability and social-inclusion campaign focused on education, telework, entertainment, and economic opportunity.

    Outcome. The initiative reinforced network expansion and fiber access as central elements of Claro Dominicana’s public sustainability narrative.

    Source
  • 2023Fiber Internet speed revolution

    Dominican Republic

    Claro communicated a nationwide fiber-expansion and speed-up initiative that automatically migrated eligible customers to higher speeds without additional charges.

    Outcome. The company said more than 400,000 customers would benefit and that its fiber network could reach more than one million homes in 149 municipalities.

    Source
  • 2021The first and only 5G network at launch

    Dominican Republic

    Claro positioned the December 2021 launch of 5G as a national technology milestone and connected it with the country’s digital-transformation agenda.

    Outcome. The network launched initially in 29 sectors of the National District and subsequently expanded to additional cities and provinces.

    Source
  • 2013Claro video launch campaign

    Dominican Republic

    Claro promoted the launch of its online video-on-demand service as a way to extend the brand from connectivity into digital entertainment and multiscreen viewing.

    Outcome. Claro video became part of the company’s digital-services portfolio and was offered across televisions, computers, tablets, and mobile devices.

    Source
  • 2007Transition from Verizon Dominicana to Claro

    Dominican Republic

    América Móvil introduced the Claro identity after acquiring Verizon Dominicana. The transition was used to align the Dominican operation with América Móvil’s broader Latin American brand platform.

    Outcome. The company progressively unified its mobile and fixed services under Claro, replacing the Verizon and CODETEL commercial identities.

    Source

Brand decisions

  • 2025

    Integration of Microsoft 365 Copilot for business customersStrategy

    Background

    Businesses were beginning to adopt generative artificial-intelligence tools and required implementation, connectivity, licensing, and technical support from trusted technology providers.

    Action taken

    Claro announced the incorporation of Microsoft 365 Copilot into its enterprise offering with specialized technical assistance.

    Aftermath

    The initiative extended Claro’s enterprise proposition toward managed productivity and artificial-intelligence services.

    Source

  • 2023

    Fiber expansion and automatic speed increasesStrategy

    Background

    Demand for reliable high-speed home Internet was increasing, and Claro sought to migrate customers from older fixed technologies to fiber while competing on network quality.

    Action taken

    Claro announced a large-scale fiber expansion and automatic speed increases for more than 400,000 fiber customers without additional charges.

    Aftermath

    The company stated that fiber became available to more than one million homes in 149 municipalities, reinforcing fixed broadband as a central growth and competitiveness pillar.

    Source

  • 2022

    Expansion of Claro Cloud EmpresarialProduct launch

    Background

    Businesses increasingly required managed cloud infrastructure, data services, and secure access to computing resources without building all infrastructure themselves.

    Action taken

    Claro presented a federated enterprise-cloud solution with regional presence and technical support.

    Aftermath

    The offering strengthened Claro’s position as an enterprise information and communications technology provider in addition to its consumer telecommunications role.

    Source

  • 2021

    Commercial deployment of 5GProduct launch

    Background

    Claro had prepared its infrastructure for fifth-generation mobile service and linked the technology to digital transformation, enterprise modernization, and national connectivity goals.

    Action taken

    Claro launched commercial 5G in December 2021, initially covering 29 sectors of the National District and offering compatible plans and devices.

    Aftermath

    The company expanded coverage beyond the initial launch area and continued to position 5G as a foundation for high-speed mobile broadband and future digital applications.

    Source

  • 2017

    Launch of the 4.5G mobile networkGeneration change

    Background

    Mobile customers were demanding greater bandwidth and improved performance for video, cloud applications, social media, and other data-intensive services.

    Action taken

    Claro introduced a 4.5G mobile network as an intermediate evolution beyond its 3G and earlier broadband systems.

    Aftermath

    The move prepared the network and customer base for subsequent LTE and 5G development.

    Source

  • 2013

    Launch of Claro videoProduct launch

    Background

    Telecommunications operators were increasingly expanding into digital content and multiscreen entertainment to increase the value of broadband and mobile connections.

    Action taken

    Claro introduced an online video-on-demand service accessible through computers, televisions, tablets, and smartphones.

    Aftermath

    The launch broadened Claro’s consumer proposition beyond connectivity and added a branded digital-entertainment service.

    Source

  • 2012

    Connection to the AMX-1 submarine fiber systemStrategy

    Background

    Growing mobile, Internet, video, and enterprise traffic required greater international capacity and more resilient connectivity.

    Action taken

    Claro connected the Dominican Republic to América Móvil’s AMX-1 submarine fiber-optic system.

    Aftermath

    The connection increased international capacity for voice, data, video, and Internet services and strengthened the Dominican operation’s integration with América Móvil’s regional network.

    Source

  • 2011

    Unification of the CODETEL and Claro commercial identitiesStrategy

    Background

    After the 2007 acquisition, Claro was initially used primarily for mobile services while CODETEL remained associated with parts of the fixed-line business.

    Action taken

    The company progressively unified its customer-facing products under the Claro name.

    Aftermath

    Claro became the principal commercial identity for the Dominican operation, simplifying marketing across mobile, fixed, broadband, television, and enterprise services.

    Source

  • 2007

    América Móvil acquisition of Verizon DominicanaM&A

    Background

    Verizon Dominicana was the country’s largest telecommunications provider, with substantial fixed, broadband, and mobile subscriber bases. América Móvil sought to expand its regional telecommunications footprint through the acquisition.

    Action taken

    América Móvil acquired the Dominican operation and began replacing the Verizon commercial identity with Claro.

    Aftermath

    The acquisition placed the Dominican operator within América Móvil’s regional Claro platform and led to the eventual consolidation of mobile and fixed services under one brand.

    Source

Recent events

  • Reported

    Claro pledges US$57 million for connectivity improvements in northern Brazil[10]

    Claro pledged a US$57 million investment to improve connectivity in northern Brazil.

  • América Móvil announces sale of Claro Panama business[11]

    América Móvil announced the sale of its Claro Panama business to Cable & Wireless Panama for $20 million. The transaction excludes the telecommunications towers and the Claro trademarks, and remains subject to regulatory approvals.

  • Reported

    OPPO announces entry into Mexico and other Latin American markets[12]

    OPPO announced that its smartphones would enter Mexico and other Latin American markets through América Móvil operators Telcel and Claro.

  • Reported

    OPPO and América Móvil establish strategic partnership[13]

    OPPO and América Móvil announced that they had signed a strategic cooperation agreement and established a partnership. OPPO smartphones are to enter Mexico and other Latin American markets through América Móvil operators Telcel and Claro.

  • Reported

    Facebook tests Discover internet-access app in Peru[14]

    Facebook is testing Discover, an app that provides users with free low-bandwidth browsing data through mobile partners. The first trial is in Peru, with launches in other countries planned.

  • Reported

    YDreams Global delivers 5G entertainment activations with Ericsson and Claro[15]

    YDreams Global was selected by Ericsson as a technical consultant for live entertainment activations for Claro using 5G technology. The activations included a holographic performance and a concert streamed to users through virtual-reality headsets; the event took place on October 20.

  • Reported

    U2opia Mobile partners with four operators to provide Fonetwish services[16]

    U2opia Mobile rolled out services enabled by its Fonetwish platform with Claro in Guatemala, MTN in South Sudan and South Africa, Viettel in Vietnam, and Tunisie Telecom in Tunisia. The services let mobile users access services including Facebook and Twitter without an active internet or data connection.

Read more

Sources18 sources

  1. 1Claro Dominicana institutional history and corporate informationclaro.com.do
  2. 2Claro Dominicana press roomclaro.com.do
  3. 3Claro Dominicana 5G launchclaro.com.do
  4. 4Claro Dominicana fiber expansion and speed increaseclaro.com.do
  5. 5Claro Dominicana network awards in 2024claro.com.do
  6. 6Claro Dominicana digital-inclusion strategyclaro.com.do
  7. 7Claro Dominicana sustainability leadership committeeclaro.com.do
  8. 8Claro (Dominican Republic)en.wikipedia.org
  9. 9Claro (República Dominicana)es.wikipedia.org
  10. 10Claro承诺投资5700万美元改善巴西北部连接服务bnamericas.com
  11. 11América Móvil 宣布出售 Claro Panama 业务leadersleague.com
  12. 12OPPO宣布将进入墨西哥及其他拉美市场news.zol.com.cn
  13. 13OPPO与美洲电信建立战略合作伙伴关系tech.sina.com.cn
  14. 14Facebook在秘鲁测试Discover应用tech.sina.com.cn
  15. 15YDreams Global与Ericsson及Claro合作完成5G娱乐互动项目benzinga.com
  16. 16U2opia Mobile与四家运营商合作提供Fonetwish服务prnewswire.co.uk
  17. 17OPPO与美洲电信达成战略合作将进入拉美市场chinaz.com
  18. 18YDX Innovation Corp.: YDreams Global Partners with Ericsson to Create an Entertainment Project Combining 5G and Interactive Technologiesfinanznachrichten.de

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