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AI-powered business phone system and AI voice agent platform for sales and support teams.

Last updated September 11, 2026

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Nov 4, 2026
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Nov 4, 2026

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Overview

CloudTalk is an AI-powered business phone system and AI Voice Agent platform built for sales and support teams, bringing business calling, AI-powered call intelligence, and autonomous AI voice agents together in one platform. It was founded in Bratislava in 2016 by Martin Malych and Viktor Vanek, starting from an embeddable click-to-call widget and evolving into a cloud-based business phone system and then an AI-powered calling platform.

History

CloudTalk was founded in 2016 by Martin Malych and Viktor Vanek in Bratislava, Slovakia. The company started with a simple idea: make it easier for businesses to connect with their customers over the phone. The initial product was an embeddable click-to-call widget. From there, CloudTalk evolved into a cloud-based business phone system designed to help sales and support teams manage their calls without relying on traditional phone infrastructure. The platform expanded beyond basic business calling to include call routing, international phone numbers, CRM integrations, call recording, analytics, and productivity tools. AI then became an increasingly important part of the product, bringing capabilities such as AI Voice Agents, call scoring, sentiment analysis, topic extraction, and AI-powered workflows into the calling experience.

Recent events

  • Reported

    Etisalat launches CloudTalk[5]

    Etisalat launched CloudTalk, a cloud-based business unified communications and collaboration service for small, medium-sized and larger enterprise customers in the UAE.

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