ConnectWise
ConnectWise is a US software company supplying business-management, remote monitoring and cybersecurity tools to managed service providers and IT solution providers.
Last updated October 30, 2026
AI crawler reads
4requests
1companies- Anthropic4
- Profile
- 2
- Controversies
- 2
- JSON · MD
- 0
- First read
- Nov 4, 2026
- Latest read
- Nov 4, 2026
From this site's server log
Overview
ConnectWise is an American software company that builds the business and technical operating platform used by managed service providers (MSPs), IT solution providers and technology solution providers. Its product family spans professional services automation (PSA), remote monitoring and management (RMM), remote access, documentation, quoting and procurement, unified monitoring, and cybersecurity, sold mostly on subscription to small and mid-sized IT service businesses that resell and manage technology for other companies. The company was founded in 1982 by brothers Arnie Bellini and David Bellini in the Tampa Bay area of Florida, originally as a consulting and network services business before it turned its internal service-desk tooling into commercial software. Its flagship ConnectWise Manage PSA and ConnectWise Automate RMM products became standard tools in the MSP channel, and the company expanded through acquisitions — including LabTech Software (RMM), Quosal (quoting), ScreenConnect (remote access, later ConnectWise Control), Continuum (later ConnectWise Command), and later Perch Security, StratoZen, and other security assets — to build an integrated suite. In 2019 private equity firm Thoma Bravo acquired ConnectWise, and in 2020 ConnectWise merged with Continuum and ITBoost under Thoma Bravo ownership to create a broader MSP platform business. The company has since emphasized cybersecurity (ConnectWise SIEM, RocketCyber, and managed security offerings), cloud and as-a-service models, and its partner ecosystem and marketplace. It competes with other MSP-focused platforms such as Kaseya, Datto, N-able and NinjaOne. ConnectWise is headquartered in Tampa, Florida, and sells primarily in North America, the United Kingdom, Europe and Asia-Pacific through direct sales and channel partners. It remains privately held under Thoma Bravo ownership and is a prominent vendor brand within the global MSP software market.
History
ConnectWise began in 1982 as a technology consulting and network services firm founded by brothers Arnie Bellini and David Bellini in the Tampa Bay area of Florida. Working with small businesses, the founders built internal tools to run their own service desk and remote support operations, and eventually packaged that software for other IT service providers. The company's professional services automation (PSA) product, later branded ConnectWise Manage, became its core offering and helped define the category of business-management software for managed service providers. ConnectWise expanded its footprint in the MSP channel through a series of acquisitions. It acquired LabTech Software, a remote monitoring and management (RMM) platform, which became ConnectWise Automate; Quosal, a quoting and proposal tool, which became ConnectWise CPQ/Sell; and ScreenConnect, a remote access product, which became ConnectWise Control. In 2019 private equity firm Thoma Bravo acquired ConnectWise, taking the company private. In 2020 ConnectWise combined with Continuum and ITBoost under Thoma Bravo ownership, adding remote monitoring, network operations center services and documentation capabilities to the platform. Through the 2020s the company sharpened its focus on cybersecurity, adding assets such as Perch Security and StratoZen (which fed into ConnectWise SIEM) and RocketCyber for managed detection and response, and it promoted as-a-service and cloud delivery models alongside its traditional on-premises products. ConnectWise also invested in its partner ecosystem, marketplace and community events, positioning itself as an all-in-one platform for MSPs. It competes with Kaseya, Datto, N-able, NinjaOne and other vendors serving the same channel, and remains privately held under Thoma Bravo.
- 2020
Merged with Continuum and ITBoost under Thoma Bravo ownership.
- 2019
Acquired by private equity firm Thoma Bravo and taken private.
- 1982
Founded by Arnie and David Bellini as a technology consulting firm in the Tampa Bay area, Florida.
Products and positioning
An integrated software platform for managed service providers, combining business management, remote monitoring and cybersecurity in one partner ecosystem.
ConnectWise PSA
Professional services automation for ticketing, billing, projects and service delivery.
ConnectWise Automate
Remote monitoring and management platform for endpoints and servers.
ConnectWise Control
Remote access and support software, formerly ScreenConnect.
ConnectWise SIEM
Security information and event management offering for MSPs.
Controversies
2026
ConnectWise Cloud Backup cyberattack reported
Microsoft reported that hackers tied to the Chinese state breached ConnectWise. ConnectWise CEO Manny Rivelo said the analysis and evidence reviewed by the company pointed to a China state-aligned group as the likely culprit behind the ConnectWise Cloud Backup attack. The statements attributed the breach to hackers linked to the Chinese state and identified a China state-aligned group as the likely actor behind the attack on ConnectWise Cloud Backup.
Recent events
- Unconfirmed
Reported
ConnectWise Cloud Backup cyberattack reported[2]
Microsoft reported that hackers tied to the Chinese state breached ConnectWise, and ConnectWise CEO Manny Rivelo said the analysis and evidence reviewed by the company pointed to a China state-aligned group as the likely culprit behind the ConnectWise Cloud Backup attack.
- Unconfirmed
Reported
ConnectWise suspends three cloud services during security investigation[3]
ConnectWise suspended Cloud Backup, SaaS Security and Cloud Management while investigating the security incident and validating remediation measures. As of Monday evening, the services had not been restored, and scheduled backups and some related functions remained unavailable.
Weekdays and relative dates follow the original report; their exact calendar dates have not been verified.
- Unconfirmed
ConnectWise suspends Cloud Backup access after suspected cyberattack[4]
ConnectWise suspended access to its Cloud Backup service after a suspected supply-chain cyberattack targeting users of Microsoft 365. It also suspended two connected services, while investigating the incident and working on service restoration.
Reported
ConnectWise investigates unauthorized access involving Microsoft 365[3]
ConnectWise investigated unauthorized access involving application identities associated with Cloud Backup. Huntress documented unauthorized Microsoft 365 authentication using compromised ConnectWise Cloud Backup credentials, with sign-ins across more than 160 customer tenants. ConnectWise said affected shared credentials had been invalidated and reported no evidence that stored backup archives were accessed.
- Unconfirmed
Reported
Exclaimer launches MSP Connect for managed service providers[5]
Exclaimer launched MSP Connect, a programme for managed service providers that manage Microsoft 365 and Google Workspace environments, combining consumption-based billing, a self-service management portal, and integrations with ConnectWise, Kaseya, and Microsoft Marketplace. The programme is available to partners globally.
- Unconfirmed
ConnectWise launches virtual community[6]
ConnectWise launched its Virtual Community platform, a central space for partners to connect, support one another and learn from peers and experts.
Reported
ConnectWise acquires SmileBack[7]
ConnectWise acquired SmileBack, a customer experience solution provider, to pair its IT solution provider platform with SmileBack's customer feedback system. The article also says ConnectWise intends to broaden the integration of SmileBack capabilities into its Asio platform.
Reported
ConnectWise acquires Service Leadership[8]
ConnectWise acquired Service Leadership, Inc., a TSP consulting firm. Service Leadership CEO Paul Dippell and his team will join ConnectWise’s strategy organisation, and Dippell will continue to lead Service Leadership.
- Unconfirmed
Reported
ConnectWise acquires Perch Security and StratoZen[9]
ConnectWise acquired Perch Security and StratoZen. Their technologies will provide data management capabilities as part of the ConnectWise Fortify security management solution and SOC.
Sources11 sources
- 1ConnectWise official websiteconnectwise.com
- 2ConnectWise Cloud Backup cyberattack reporteden.shafaqna.com
- 3ConnectWise Cloud Backup cyberattack reportedchannelbuzz.ca
- 4ConnectWise 在疑似网络攻击后暂停 Cloud Backup 服务crn.com
- 5Exclaimer为托管服务提供商推出MSP Connectitbrief.co.nz
- 6ConnectWise推出虚拟社区crn.com
- 7ConnectWise收购SmileBackitwire.com
- 8ConnectWise 收购 Service Leadershippcr-online.biz
- 9ConnectWise收购Perch Security和StratoZenpcr-online.biz
- 10Chinese hackers spied on thousands of companies after breaching IT giant ConnectWisetechcrunch.com
- 11ConnectWise Acquires SmileBack To Help MSPs Gain Customer Feedback | CRNcrn.com
Cite this profile: Cite the canonical profile. /brand-wiki/connectwise · Editorial policy · How profiles are compiled