Dialpad

Dialpad describes itself as an AI-native communications platform for modern customer experience. Its official site presents an all-in-one customer communication platform with AI that takes notes, delivers insights, and helps teams stay productive, alongside customer service, outbound sales, and always-on AI agents. Dialpad states that its platform is HIPAA compliant and SOC 2 certified, with immutable audit logs and PII protection, and that it integrates with apps including Salesforce, Zendesk, Microsoft Teams, Google Workspace, and more.

AI-native communications for modern customer experience; an enterprise Agentic AI platform built for scale.

• 2021.07.13

  Reported2021.07.13

  Dialpad launches Dialpad Meetings[3]Dialpad推出Dialpad Meetingsibtimes.com.au

  Dialpad announced the launch of Dialpad Meetings, formerly UberConference, as part of its unified communications platform.

• 2021.07.13

  Reported2021.07.13

  Dialpad launches Work Beautifully campaign[3]Dialpad推出Dialpad Meetingsibtimes.com.au

  Dialpad announced the launch of its Work Beautifully campaign to support and enable the hybrid workplace.

• 2021.05.19

  Reported2021.05.18

  Dialpad joins Intercom App Partner Program[4]Dialpad加入Intercom应用合作伙伴计划ibtimes.com.au

  Dialpad announced that it had joined the Intercom App Partner Program and introduced an integration allowing Intercom users to switch between Dialpad calling and Intercom messaging.

• 2021.04.02

  Reported2021.04.01

  Dialpad Contact Center wins 2021 Voice Technology Excellence Award[5]Dialpad Contact Center 获得 2021 年语音技术卓越奖ibtimes.com.au

  Dialpad announced that TMC named Dialpad Contact Center a 2021 CUSTOMER magazine Voice Technology Excellence Award winner.

• 2021.03.22

  Reported2021.03.22

  Dialpad Contact Center named 2021 CUSTOMER Product of the Year[6]Dialpad Contact Center获评2021年《CUSTOMER》年度产品ibtimes.com.au

  TMC named Dialpad Contact Center a 2021 CUSTOMER Product of the Year Award winner, recognizing the product's innovation in the call center, CRM and teleservices industries.

• 2020.02.19

  Reported2020.02.19

  Dialpad launches Dialpad for Startups[7]Dialpad推出Dialpad for Startups计划prnewswire.com

  Dialpad announced the launch of Dialpad for Startups, a program offering emerging companies free and discounted seats for Dialpad products.

Read more

1. 1Agentic AI-powered Contact Center & Communications | Dialpaddialpad.com
2. 2About Us: Our Mission and Values | Dialpaddialpad.com
3. 3Dialpad推出Dialpad Meetingsibtimes.com.au
4. 4Dialpad加入Intercom应用合作伙伴计划ibtimes.com.au
5. 5Dialpad Contact Center 获得 2021 年语音技术卓越奖ibtimes.com.au
6. 6Dialpad Contact Center获评2021年《CUSTOMER》年度产品ibtimes.com.au
7. 7Dialpad推出Dialpad for Startups计划prnewswire.com