DigiCONTACTS

DigiCONTACTS is a French software brand offering a cloud-based, omnichannel contact centre solution. According to its official website, the platform is designed to transform customer relations through a fast, intuitive and fully customisable contact centre system. It integrates leading artificial intelligence technologies to deliver customer experiences across all communication channels, both inbound and outbound, throughout the customer journey. The solution supports multiple channels including calls, emails, SMS and messaging apps, and can be connected to numerous CRM and business applications. It is available both in cloud and on-premise deployments, with a dedicated and fully secured cloud option. The platform is presented as suitable for remote work, with an intuitive and customisable interface and 100% secured data. Key features highlighted by the vendor include real-time performance analysis and optimisation, rapid deployment (claimed to be possible in one hour), easy connection to CRM or business applications, and management of an omnichannel strategy. The brand positions itself as a French solution ('Solution Française') with a focus on security, speed and customisation. DigiCONTACTS appears to target businesses seeking to improve customer relationship management and contact centre efficiency. The official website offers a free demo without commitment. The company is based in France, though specific headquarters details are not provided in the available evidence.

DigiCONTACTS is a French software brand that provides a cloud-based omnichannel contact centre solution. The brand's official website describes the platform as a secure, fast and 100% customisable contact centre solution designed to transform customer relations. It integrates artificial intelligence technologies to enhance customer experience across all communication channels, both inbound and outbound, throughout the customer journey. The solution supports multiple communication channels including calls, emails, SMS and messaging apps. It can be connected to numerous CRM and business applications, and is available in both cloud and on-premise deployments. The cloud option is described as dedicated and 100% secure. The platform is designed to support remote work with an intuitive and customisable interface. Key features promoted by the vendor include real-time performance analysis and optimisation, rapid deployment (claimed to be possible in one hour), easy connection to CRM or business applications, and management of an omnichannel strategy. The brand positions itself as a French solution ('Solution Française') with a focus on security, speed and customisation. Specific historical details such as founding year, founders, headquarters location, ownership structure and corporate milestones are not provided in the available evidence. The brand appears to be active and offers a free demo without commitment through its website.

French, secure, fast and fully customisable omnichannel contact centre solution with AI integration.

• DigiCONTACTS omnichannel contact centre platform

  A cloud-based and on-premise contact centre solution supporting calls, emails, SMS and messaging apps, with AI integration, CRM connectivity, real-time analytics and omnichannel management.

1. 1Solution Centre de Contact - 100% Cloud - digiCONTACTSdigicontacts.net
2. 2Wikidatawikidata.org