Controversies
Controversies tied to this brand in public sources. A listing is not a finding of fault.
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2023
East Money Trading Software Hit by Repeated Failures Affecting Login and Trading
Cailian Press and National Business Daily reported that East Money's trading software repeatedly failed to allow normal login and trading during market hours, prompting users to question missed trading opportunities and compensation for losses. The company at the time told National Business Daily it had no comment. The reports did not prove specific user loss amounts or confirm the technical cause of the failures. Progress: media tests and user feedback; the company gave no substantive explanation. Entity involved: the operator of East Money's trading software.
2023
East Money Securities app outage triggers regulatory rectification order
On March 21, 2023, East Money Securities' trading system malfunctioned, leaving many users unable to trade normally, and related topics trended. An investigation by the Tibet Securities Regulatory Bureau found that the justification and testing for its information system upgrade were inadequate and that it failed to report the cybersecurity incident in a timely manner. It ordered rectification, requiring completion within three months, internal accountability, and proper handling of investor demands; the Shenzhen Stock Exchange subsequently imposed a written-warning self-regulatory measure. The company apologized and rectified; the incident raised questions about the stability of internet brokerage systems.