E’Maging Computer France

E’Maging Computer France, commonly known as Emaging, is a French company specialising in the sale, maintenance and repair of large-format inkjet plotters. Founded in 2005 by Marc Lagnez and Alain Val, the company began as a pure maintenance provider for large-format printing equipment and has grown into what it describes as the leading independent maintainer of large-format products in France. Its headquarters are in Pommeuse, in the Seine-et-Marne department, where it operates from premises in the ZI Pechiney business village. The company positions itself as "the reference in plotter maintenance" and "the serenity in large format". It holds maintenance and sales accreditations from HP and Canon, and also services Epson equipment. Its customer base spans town halls, architects, large corporate accounts, photographers and any organisation whose activity requires large-format plotting. Emaging reports more than 11,000 clients and partners, a maintenance fleet of around 2,500 plotters under contract, roughly 2,400 plotter repairs per year nationally, and 6,000 interventions carried out in 2022 on plotters both under and outside contract. Emaging's offering covers the full lifecycle of large-format printing: sale of HP, Canon and Epson plotters in A0 and A1 formats; on-site repair and preventive maintenance across all French departments; large-format scanners (notably Contex); consumables; media supports; and finishing equipment such as manual and electric plan folders and plan cutters. The company also markets an e-Service consumables contract, an automated ink supply system that monitors cartridge levels, triggers alerts at a 20% threshold, and delivers replacement ink within 24 to 48 hours, with maintenance alerts also possible. Customers pay only for what they consume. Emaging operates a national call centre (01 64 17 18 60) and maintains a stock composed of 90% repair parts, allowing it to fix plotters on the first intervention in 98% of cases according to its own claims. The company is present at major trade events, including Batimat, the Salon de la Photo, and exhibitions for which it produces prints or provides live technical demonstrations. Its online presence includes emaging.fr and a dedicated e-commerce site for large-format equipment, Matériel Grand Format, launched in 2009.

E’Maging Computer France was founded in 2005 by Marc Lagnez and Alain Val. At its creation, the company offered only maintenance of large-format printing equipment, establishing from the outset a service-led identity rather than a pure resale model. The following year, in 2006, the company launched its website emaging.fr, giving it an early online presence in a niche B2B market. In 2007, Emaging moved to Pommeuse, settling into premises within the ZI Pechiney business village. That same year marked a major commercial turning point: Emaging signed a distributor agreement with Canon France and began distributing Canon large-format inkjet plotters. In 2009, the company extended its online footprint by creating the Matériel Grand Format e-commerce site, dedicated to selling large-format equipment. In 2010, Emaging became an HP Designjet distributor, adding HP to its distribution portfolio alongside Canon. Over the following years, the company continued to build out its service and sales capabilities, obtaining maintenance and sales accreditations from HP and Canon and extending its technical coverage to Epson equipment. It also broadened its product range beyond plotters to include large-format scanners, consumables, media supports, and finishing equipment such as plan folders and plan cutters. By the 2020s, Emaging had established itself as a national player. Its own figures describe a maintenance fleet of around 2,500 plotters under contract, approximately 2,400 plotter repairs per year nationally, and 6,000 interventions carried out in 2022 on plotters both under and outside contract. The company reports more than 11,000 clients and partners and describes itself as the leading independent maintainer of large-format products in France. It operates a national call centre and maintains a parts stock composed of 90% repair parts, which it says allows first-visit repair in 98% of cases. Emaging has also developed a recurring-revenue service model. Its e-Service contract provides automated ink replenishment: when a cartridge reaches a 20% threshold, an alert is sent, the logistics team prepares a package, and delivery occurs within 24 to 48 hours, with customers paying only for what they consume. Maintenance alerts can also be triggered automatically by plotter error codes. The company maintains an active events presence, appearing at Batimat, the Salon de la Photo, and other major trade shows, where it provides live technical demonstrations and produces prints for exhibitions. Its stated mission is to support clients' printing needs with quality service, and its positioning slogan is "Emaging: la sérénité en grand format" (serenity in large format).

• 2022

  6,000 interventions carried out on plotters under and outside contract.

• 2010

  Becomes an HP Designjet distributor.

• 2009

  Creation of the Matériel Grand Format online sales site.

• 2008

  Signature of a distributor agreement with Canon France; start of distribution of Canon large-format inkjet plotters.

• 2007

  Move to Pommeuse, in the ZI Pechiney business village.

• 2006

  Launch of the emaging.fr website.

• 2005

  Founding of E’Maging Computer France by Marc Lagnez and Alain Val, initially offering only maintenance of large-format printing equipment.

Leader of inkjet plotter maintenance in France; "Emaging: la sérénité en grand format" (serenity in large format).

• Plotter maintenance contracts (HP, Canon, Epson)

• Sale of large-format plotters (HP, Canon, Epson, A0/A1)

• On-site plotter repair and troubleshooting

• Large-format scanners (Contex A0/A1)

• Consumables and ink

• Media supports

• Manual and electric plan folders

• Plan cutters

• e-Service automated ink supply contract

• Print fleet expertise

1. 1Maintenance Traceurs HP Canon Epson - Leader spécialiste de la maintenance et vente de traceurs en France - Emaging Computer Franceemaging.fr
2. 2À propos - Emaging Computer Franceemaging.fr
3. 3Réparation traceur grand format HP Canon Epson - Emaging Computer Franceemaging.fr
4. 4e-Service - la gestion automatisée de vos consommables - Emaging Computer Franceemaging.fr
5. 5E’Maging Computer France - Wikidatawikidata.org