Exotel
Corporate brand
UnclaimedExotel is an AI-led customer experience ecosystem running AI agents, contact center, and streaming infrastructure on one unified architecture.
Last updated September 11, 2026
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Overview
Exotel builds technologies for business communication. According to its About page, its founders in 2011 saw how hard it was for businesses to talk to their customers, and imagined a world where any company could build customer conversations using just the cloud; that belief became Exotel. The company describes itself as building the invisible backbone of communication for brands across India and beyond, enabling 25 billion+ conversations a year for 7,000+ businesses across voice, chat, bots, and contact centers. Its platform is organized around three forces: Intelligence, Unity, and Harmony. It states it pioneered the introduction of Voice APIs to the Indian market, well before "CPaaS" gained mainstream recognition, and subsequently became a critical voice infrastructure layer in India's digital evolution.
History
In 2011, Exotel's founders saw how hard it was for businesses to talk to their customers; setting up phone lines, IVRs, and call centres meant hardware, engineers, and a lot of money. They imagined a simpler world where any company could build customer conversations using just the cloud, and that belief became Exotel. From the first few calls routed through its servers in Bengaluru to thousands of startups and enterprises relying on it every day, its mission was to make business communication simple, reliable, and scalable. The company states it pioneered the introduction of Voice APIs to the Indian market, well before "CPaaS" gained mainstream recognition, and subsequently became a critical voice infrastructure layer in India's digital evolution.
Products and positioning
AI-led CX ecosystem built on Intelligence, Unity, and AI-human Harmony; cloud telephony pioneer in India.
Enterprise-grade Voice APIs
Build, automate, and scale reliable voice calling workflows; power outbound calls, IVR, call routing, recording, and real-time automation across global customer journeys.
AI-led CX ecosystem
AI, agents, contact centre, network, all working as one; helps businesses reduce repeat contacts, increase AI containment rate, and lower cost to serve.
Recent events
Reported
Exotel raises $35 million in Series C funding[5]
Exotel said it raised $35 million in Series C funding from IIFL, Sistema Asia Fund, CX Partners, Singularity Growth Opportunities Fund and others, with existing investors and angel investors also participating.
Reported
Exotel partners with Syrow on customer support services[6]
Exotel partnered with Syrow so Exotel clients could use Syrow's customer-support services, including support via calls, emails and chat.
Sources6 sources
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