Expert Global Solutions

Expert Global Solutions, commonly abbreviated EGS, was a United States-based business-process-outsourcing holding company headquartered in Plano, Texas. The company was established in 2012 after APAC Customer Services acquired NCO Group and combined the two businesses under the Expert Global Solutions name. Its operating portfolio brought together two complementary service areas: NCO Group's accounts receivable management activities and APAC Customer Services' customer relationship management and contact-center operations. The company's formation reflected the consolidation of two established outsourcing businesses rather than the creation of an entirely new operating model. NCO Group had specialized in accounts receivable management and related services, while APAC supplied customer support and customer relationship management capabilities. Under EGS, these activities were organized within a larger business-services platform intended to serve corporate clients through outsourced customer contact, collections, and related back-office functions. EGS was a portfolio company of One Equity Partners, the private-equity arm of JPMorgan Chase & Co. One Equity Partners had acquired APAC Customer Services in July 2011, before APAC's subsequent acquisition of NCO Group in April 2012. The transaction and rebranding created the EGS holding company and positioned it as a substantial provider in the outsourced business-services sector. Public reference material described EGS as having more than 100 locations and over 42,000 employees. Its scale came from the combined geographic and operational footprint of NCO and APAC, although the available reference material does not provide a complete country-by-country market list, detailed revenue history, or a full description of its service portfolio. Expert Global Solutions operated as an independent private company until 2016, when it was acquired by Alorica Inc., a California-based customer-service and business-process-outsourcing company. Following that acquisition, EGS ceased to be an independent corporate entity or standalone brand in the form described by the reference material. The transaction connected its capabilities and operations to Alorica's broader customer-experience-services business. No reliable source material supplied a current standalone website, public listing, ticker symbol, founder, or independently reported financial figures for EGS.

Expert Global Solutions emerged from the consolidation of APAC Customer Services and NCO Group. One Equity Partners, the private investment arm of JPMorgan Chase & Co., acquired APAC Customer Services in July 2011. APAC subsequently purchased NCO Group in April 2012. NCO had built its business around accounts receivable management, while APAC was focused on customer relationship management and customer-service outsourcing. Following the acquisition, the combined operation was rebranded as Expert Global Solutions, Inc., commonly known as EGS. The new organization was structured as a holding company for NCO Group and APAC Customer Services. This structure allowed the businesses to retain their established service specializations while operating within a broader outsourcing platform. NCO's activities centered on accounts receivable management, a category that includes outsourced collection and related receivables services. APAC contributed customer relationship management and contact-center capabilities, giving EGS exposure to customer support and other client-contact functions. EGS was based in Plano, Texas, and was described in public reference material as having more than 100 locations and more than 42,000 employees. These figures indicate the scale of the combined organization, although the available source does not identify all of its facilities, provide a complete list of operating countries, or disclose a detailed breakdown of employees by business unit. The company was privately owned and was not identified as a publicly traded issuer. The company's ownership changed in 2016, when Alorica Inc., a California-based customer-service company, acquired Expert Global Solutions. The acquisition ended EGS's period as an independent portfolio company and connected its operations with Alorica's wider customer-experience and outsourcing platform. Publicly available material cited for this entry does not provide transaction consideration, post-acquisition brand architecture, or a detailed account of how each EGS operating unit was integrated. Because the reference describes EGS in the past tense and identifies the 2016 Alorica acquisition, EGS is treated here as a defunct standalone corporate brand rather than an active independent company. The available documentation does not identify a founder, chief executive, detailed executive roster, independent financial statements, standalone website, or specific named customer programs. Consequently, those fields are left unpopulated rather than inferred from the identities of its owners or operating subsidiaries.

• 2016

  Alorica acquires Expert Global Solutions

  [1]Expert Global Solutionsen.wikipedia.org

  Alorica Inc. acquired Expert Global Solutions, ending its independent existence as a standalone outsourcing company.

• 2012

  NCO Group is acquired and the EGS brand is introduced

  [1]Expert Global Solutionsen.wikipedia.org

  APAC Customer Services acquired NCO Group in April 2012 and rebranded the combined business as Expert Global Solutions.

• 2011

  One Equity Partners acquires APAC Customer Services

  [1]Expert Global Solutionsen.wikipedia.org

  One Equity Partners acquired APAC Customer Services in July 2011, establishing the ownership context preceding the creation of Expert Global Solutions.

A large privately held business-process-outsourcing platform combining accounts receivable management with customer relationship management and customer-support services.

• Business process outsourcing

  Accounts receivable management

  Accounts receivable management was the principal service area associated with NCO Group, one of the operating businesses held by EGS. The offering involved outsourcing functions connected with receivables and account management for client organizations. The available source identifies the service category but does not provide a detailed list of industries served, technology platforms, or specific service packages.

• Customer experience outsourcing

  Customer relationship management

  Customer relationship management was the core service area associated with APAC Customer Services. Within the EGS structure, APAC supplied customer-service and customer-contact capabilities for organizations outsourcing interactions with their customers. The reference material does not specify individual programs, channels, technologies, or vertical-market packages.

• 2016

  Sell Expert Global Solutions to AloricaM&A

  Background

  Expert Global Solutions was a privately held business-process-outsourcing company owned by One Equity Partners before the transaction.

  Action taken

  Alorica Inc. acquired Expert Global Solutions in 2016.

  Aftermath

  EGS ceased operating as an independent standalone company in the form documented by the reference material and became part of Alorica's broader customer-service business.

  Source

• 2012

  Combine APAC Customer Services and NCO Group under Expert Global SolutionsM&A

  Background

  APAC Customer Services and NCO Group operated in adjacent but distinct areas of outsourced business services, with NCO focused on accounts receivable management and APAC focused on customer relationship management.

  Action taken

  APAC acquired NCO Group in April 2012 and introduced Expert Global Solutions as the name of the combined holding company.

  Aftermath

  The transaction created a larger outsourcing platform with both receivables-management and customer-relationship-management capabilities.

  Source

1. 1Expert Global Solutionsen.wikipedia.org