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FACUA-Consumidores en Acción is a Spanish non-profit consumers' association that fights abuses by companies and governments and helps consumers defend their rights.

Last updated September 15, 2026

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Overview

FACUA-Consumidores en Acción is a non-profit consumers' association that describes itself as independent of political parties and companies. It states it fights against mass frauds by banks, electricity companies, telephone companies and insurers, and offers members help in defending themselves and claiming their money. Its website reports 250,152 members and lists success cases in which FACUA obtained refunds or repairs for members. It also runs campaigns and platforms for those affected by mass frauds, and has launched an app with an artificial intelligence assistant to advise consumers about their rights.

History

FACUA-Consumidores en Acción presents itself as a non-profit consumers' association that is independent of political parties and companies. It states that it fights against mass frauds by banks, electricity companies, telephone companies and insurers, and that it can take action to defend consumers and claim their money. Its website reports 250,152 members and describes itself as a large organisation that resolves most cases without going to court. It also runs campaigns and platforms for those affected by mass frauds, and has launched an app with an artificial intelligence assistant to advise consumers about their rights.

Products and positioning

A non-profit consumers' association, independent of political parties and companies, that fights abuses and helps consumers claim their rights.

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