Francigena

Francigena Srl is an Italian municipal multi-service company (società multiservizi) owned by the City of Viterbo (Comune di Viterbo). It is a single-shareholder company (società unipersonale) subject to the direction and coordination of the municipality, meaning the local government sets its strategic direction and it operates as the in-house provider of a bundle of public services for the city and its surrounding area. The company's service portfolio, as described on its own website, covers five main areas: local public transport (Trasporto Pubblico Locale, TPL); school bus services (scuolabus); parking management; management of the municipal pharmacies (Farmacie Comunali); and management of the public elevators at Valle Faul together with infomobility services. This integration of services was developed within a broader reform of local public services, whose primary objectives were the integration of the different services across the territory of the Comune di Viterbo and the rationalization of processes. On the transport side, Francigena operates the city's bus network, selling tickets and subscriptions, and also sells advertising space on bus stop poles and shelters (paline e pensiline). It publishes line information, timetables and service rules for users, and runs customer satisfaction surveys. The company has also launched a new Francigena app and web portal for passengers. In the pharmacy business, Francigena manages three municipal pharmacies: Farmacia Comunale La Quercia, Farmacia Comunale S. Barbara and Farmacia Comunale Riello. These outlets offer booking services, product ordering and the My Apoteca service, and publish their opening hours. For parking, the company manages the city's parking system and tariff structure, publishes parking maps, offers concessions for electric and hybrid vehicles, and supports several payment channels and apps including EasyPark, MooneYGo, Telepass Pay, DropTicket, Phonzie and ParkingMyCar. It also handles PagoPA payments and the digital tender platform (DigitalPA), and maintains a register of suppliers and public procurement notices. Francigena is a locally rooted, publicly controlled operator rather than a commercial consumer brand: its 'customers' are the residents, visitors and businesses of Viterbo, and its mandate is service delivery on behalf of the municipality. Its identity is closely tied to the Via Francigena pilgrimage route that gives the city and the company their name.

Francigena Srl is the multi-service company of the City of Viterbo, an Italian municipality in the Lazio region. It is a single-shareholder company (società unipersonale) subject to the direction and coordination of the Comune di Viterbo, which means the municipality owns it and directs its strategy. The company's own 'Chi siamo' page states that the decision to integrate the public services it manages was developed within a broader reform of those services, with the primary objectives being the integration of the different services across the territory of the Comune di Viterbo and the rationalization of processes. The company's name references the Via Francigena, the historic pilgrimage route to Rome that passes through Viterbo, reflecting the city's identity and its role as a waypoint for pilgrims. This is also echoed in one of the company's news items, which notes that 'Timbri del Pellegrino' (Pilgrim Stamps) are available at the Municipal Pharmacies and at Parking Sacrario. Over time, Francigena has consolidated a portfolio of five main service lines: local public transport (TPL), school bus services, parking, management of the municipal pharmacies, and management of the public elevators at Valle Faul together with infomobility. In transport, it operates the city bus network, sells tickets and subscriptions, and sells advertising on bus stop poles and shelters. It publishes line information, timetables and user rules, and runs customer satisfaction surveys. It has also launched a new Francigena app and web portal for passengers. In the pharmacy business, the company manages three municipal pharmacies — Farmacia Comunale La Quercia, Farmacia Comunale S. Barbara and Farmacia Comunale Riello — which offer booking services, product ordering and the My Apoteca service. In parking, it manages the city's parking system and tariff structure, publishes parking maps, offers concessions for electric and hybrid vehicles, and supports multiple payment channels and apps including EasyPark, MooneYGo, Telepass Pay, DropTicket, Phonzie and ParkingMyCar. It also handles PagoPA payments and the DigitalPA digital tender platform, and maintains a register of suppliers and public procurement notices. As a publicly controlled in-house operator, Francigena's history is intertwined with the municipal administration of Viterbo and with successive reforms of local public services in Italy, which encouraged municipalities to integrate and rationalize service delivery through dedicated companies. The company's website data is updated to 10 November 2025, indicating it remains an active operator.

• Francigena Srl operates as the single-shareholder multi-service company of the Comune di Viterbo, subject to its direction and coordination.

• Integration of public services (TPL, school bus, parking, municipal pharmacies, public elevators and infomobility) developed within a broader reform of local public services.

• New Francigena App and Web Portal launched for passengers.

• Website data updated to 10 November 2025.

Municipally owned in-house multi-service provider for the City of Viterbo, integrating transport, parking, pharmacies and other public services.

• Local public transport (TPL) bus network

  City bus lines with tickets, subscriptions, timetables and user rules.

• School bus services

  Scuolabus lines and payment modalities for students.

• Parking management

  City parking system, tariff structure, maps, concessions for electric/hybrid vehicles and multiple payment apps.

• Municipal pharmacies (Farmacie Comunali)

  Three pharmacies: La Quercia, S. Barbara and Riello, offering booking, product ordering and My Apoteca.

• Public elevators at Valle Faul and infomobility

  Operation of public elevators and infomobility services.

• Advertising on bus poles and shelters

  Advertising space on paline e pensiline.

1. 1Francigena - Società multiservizi della Città di Viterbofrancigena.vt.it
2. 2Chi siamofrancigena.vt.it
3. 3Francigena - Wikidatawikidata.org