Controversies
Controversies tied to this brand in public sources. A listing is not a finding of fault.
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2021
Frank's responds to racial description on customer receipt
Company response
After a customer receipt described a family by race, Frank's owner apologized for what he called an employee's poor judgment and said employees would use customer names in the system going forward and receive renewed training.
Company response
Apology — Frank's
Fontenot personally apologized for what he described as "poor judgment" from an employee.
Personnel action — Frank's
Fontenot says that "effective immediately" his employees will only use customer names in their system moving forward as he plans to "re-engage" staff members in proper training.
Source excerpt
The woman posted the receipt to Facebook expressing her dissatisfaction that Frank's used their race as an identifier, in the computer system no less.
In an apology posted to the official Frank's Facebook page, Fontenot personally apologized for what he described as "poor judgment" from an employee.