争议事件
以下收录公开来源中与该品牌相关的争议事件。列出一条并不表示过错已经证实。
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2021
Frank's回应顾客收据上的种族描述争议
公司回应
顾客收据以种族描述一个家庭后，Frank's店主为其所称员工判断不当道歉，并表示员工今后将在系统中仅使用顾客姓名，同时重新接受相关培训。
品牌回应
道歉 — Frank's
Fontenot personally apologized for what he described as "poor judgment" from an employee.
人事处理 — Frank's
Fontenot says that "effective immediately" his employees will only use customer names in their system moving forward as he plans to "re-engage" staff members in proper training.
来源摘录
The woman posted the receipt to Facebook expressing her dissatisfaction that Frank's used their race as an identifier, in the computer system no less.
In an apology posted to the official Frank's Facebook page, Fontenot personally apologized for what he described as "poor judgment" from an employee.