Front

Front is a customer operations platform for B2B teams. According to its official site, it brings teams, conversations, and AI into one coordinated system so customer operations stay fast, accurate, and in control, and it is used by 9,300+ companies. The company describes itself as having been built over ten years, with 300+ team members across 5 offices, 130+ integrations, and $204M in venture funding from Sequoia, Salesforce Ventures, and Battery. Its product line includes Front AI, Front Knowledge Base, Front Chat, Autopilot, and Resolve, and it is operated by FrontApp, Inc.

Front describes itself as having been built over ten years. Its official About page presents a timeline: 2013 shared inbox for complex customer conversations; 2015 collaboration as the solution, with assignments, comments, and routing around each complex customer issue; 2018 people and systems unified, providing full context for complex decisions via integrations; and 2023 AI that manages complexity, built on ten years of collaboration patterns. The company states it has surpassed $100M ARR in 2025 and has raised $204M in venture funding from Sequoia, Salesforce Ventures, and Battery.

The customer operations platform for B2B teams who deal in high stakes and hard problems, built to handle complexity rather than simple tickets.

• Front AI

  Resolves up to 70% of requests with AI, automating responses, assisting teams, and analyzing quality across the operation.

• Front Knowledge Base

  A product that employs cookies and browser web storage to track and analyze visitor use and navigation.

• Front Chat

  Listed among Front's products and services.

• Autopilot

  Listed among Front's products and services.

• Resolve

  Listed among Front's products and services.

• Unconfirmed

  Reported2020.01.23

  Front completes $59 million Series C financing[6]Front完成5900万美元C轮融资tech.sina.com.cn

  Front completed a $59 million Series C financing, with Sequoia Capital, Initialized Capital, Anthos Capital and other investors participating. The article says the funds will be used to develop more product features and promote the product.

Read more

1. 1Front | Customer service platform — powered by AI, designed for humansfront.com
2. 2Front Products and Services Privacy Notice | Frontfront.com
3. 3About Page | Frontfront.com
4. 4Customer Service in Financial Services on One Platform | Frontfront.com
5. 5Frontwikidata.org
6. 6Front完成5900万美元C轮融资tech.sina.com.cn