Futures Housing Group Limited

Futures Housing Group Limited is a not-for-profit housing association operating across the East Midlands of England. It provides affordable homes and a range of support services designed to help customers live well and independently, including money and employment advice and extra support for older customers and those with special needs. The organisation is registered with the Regulator of Social Housing and states that it currently meets the regulator's highest standards of G1/V1, which measure the strength of its governance and finances. According to its own accounts, Futures Housing Group has been providing affordable homes and supporting people across the East Midlands for nearly 20 years, with origins going back further. It manages more than 10,700 homes extending from Derbyshire down to the Daventry area and beyond, and has ambitious plans to continue building and acquiring new homes for the region. Its stated vision is "Providing quality homes and services for better futures." As a housing association, Futures is structured as a group with a number of companies and legal structures that have developed as the organisation has grown and changed over the years. It is not a listed company and does not operate for profit distribution; instead it reinvests in its homes and services. The group engages customers through initiatives such as My Voice, an online community launched in 2020 that allows residents to give feedback, participate in decisions and earn points and rewards. It also publishes tenant satisfaction measures, reporting scores such as 80% overall customer satisfaction and 84% satisfaction with the overall repairs service for 2025–26. Futures Housing Group is recognised as an employer, having achieved the Investors in People Platinum standard, which it describes as a prestigious accreditation held by only a few organisations nationwide. Its operations are concentrated in the East Midlands, with homes from Derbyshire to the Daventry area, and it continues to pursue development and acquisition of new affordable housing.

Futures Housing Group Limited is a not-for-profit housing association that has been providing affordable homes and supporting people across the East Midlands for nearly 20 years, with origins going back further. The organisation has grown and changed over the years, resulting in a group structure with a number of companies and legal structures in place to organise its work and ensure it operates legally, efficiently and effectively. It is registered with the Regulator of Social Housing and states that it currently meets the regulator's highest standards of G1/V1, which measure the strength of its governance and finances. The group manages more than 10,700 homes extending from Derbyshire down to the Daventry area and beyond, and has ambitious plans to continue building and acquiring new homes for the region. In 2020 it launched My Voice, an online customer community that has since helped the organisation make decisions on topics ranging from rent calculators to assistive technology. The group has also achieved the Investors in People Platinum standard, described as a prestigious accreditation held by only a few organisations nationwide. It publishes tenant satisfaction measures, reporting scores such as 80% overall customer satisfaction and 84% satisfaction with the overall repairs service for 2025–26.

• 2025

  Reported tenant satisfaction measures for 2025–26, including 80% overall customer satisfaction and 84% satisfaction with the overall repairs service.

• 2020

  Launched My Voice online customer community.

Not-for-profit housing association focused on quality homes and services for better futures, meeting the Regulator of Social Housing's highest G1/V1 standards.

• Affordable rented homes

  General needs and affordable housing for rent across the East Midlands.

• Shared ownership homes

  Low-cost home ownership options.

• Supported housing

  Extra support for older customers and those with special needs.

• Money and employment advice

  Services designed to help customers live well and independently.

1. 1Futures Housing Group home page - Futures Housing Groupfutureshg.co.uk
2. 2How complaints help us improve our services - Futures Housing Groupfutureshg.co.uk
3. 3About Futures Housing Group - Futures Housing Groupfutureshg.co.uk
4. 4Futures Housing Group: My Voice - Futures Housing Groupfutureshg.co.uk
5. 5Futures Housing Group Limited - Wikidatawikidata.org