Gainsight
Corporate brand
UnclaimedGainsight provides a Customer Retention Platform and Customer Success software.
Last updated September 11, 2026
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Overview
Gainsight describes itself as a human-first company and provides a Customer Retention Platform, including the Customer Success platform Gainsight CS, Gainsight PX, Gainsight CC, Skilljar, and Staircase AI. Its about page states Gainsight was founded in 2009 and that Nick Mehta was appointed CEO in 2013.
History
Gainsight's about page states that Gainsight was founded in 2009 and that Nick Mehta was appointed CEO in 2013. It also states that Vista Equity Partners invested in Gainsight in 2020.
Products and positioning
Customer Retention Platform; human-first company
Gainsight CS
Drive retention and expansion with the industry’s leading Customer Success platform.
Gainsight PX
Drive adoption with in-app guidance that meets users where they get stuck.
Gainsight CC
One place for customers to ask, answer, and learn together.
Skilljar
Turn new customers into product experts with academies that scale.
Staircase AI
Turn every signal into scored risk and the right action.
Recent events
Reported
Vista acquires Gainsight[5]
Vista Equity Partners purchased Gainsight. The article reports that sources pegged the price at $1.1 billion.
Reported
FinancialForce announces partnership with Gainsight[6]
FinancialForce announced a partnership with Gainsight to connect customer-success and financial data across their platforms.
Sources6 sources
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