Gladly

Gladly presents itself as a company that builds a customer experience platform centered on putting customers at the center of every experience, and states that it is reinventing customer service with AI. Its homepage describes an agentic commerce platform with capabilities such as conversational commerce, lifelong customer memory, a single AI across the entire relationship, and AI observability.

Gladly states that years ago it set out to reinvent customer service based on a vision that the future of CX would demand both scale and intimacy, and that it built a platform putting customers at the center of every experience rather than a ticketing system. It further states that AI has now caught up to that vision and that it is reinventing customer service again with AI.

• 2021.03.30

  Reported2021.03.30

  Simplr and Gladly partner and integrate their platforms[3]Simplr 与 Gladly 建立合作并整合平台prnewswire.com

  Simplr partnered with Gladly and integrated its customer service platform with Gladly's, enabling brands to provide around-the-clock coverage across digital channels.

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1. 1Agentic commerce platform built for top brands | Gladlygladly.ai
2. 2About Gladly | The CX platform built for customer devotion | Gladlygladly.ai
3. 3Simplr 与 Gladly 建立合作并整合平台prnewswire.com