Controversies
Controversies tied to this brand in public sources. A listing is not a finding of fault.
Back to profile4 entries
2023
Energy Price Guarantee overcharging
Ofgem found that Good Energy had charged almost 7,000 customers more than the permitted maximum under the Energy Price Guarantee. The regulator cited inadequate systems, processes, and repeated inaccurate reporting over an extended period. Good Energy was required to refund and compensate affected customers and pay £1.25 million into a redress fund.
2017
Corporate-governance allegations
Reports raised concerns about transactions involving Good Energy and the husband of its chief executive, together with alleged weaknesses in corporate governance.
2012
Use of G4S meter-reading contractor criticised
Good Energy was criticised for using G4S Utility Services for meter reading. The company said the arrangement resulted from the acquisition of its previous contractor and later ended the relationship on ethical grounds.
2009
Dispute over renewable certificate claims
Ecotricity chief executive Dale Vince accused Good Energy of misleading customers over the retirement of Renewables Obligation Certificates. Good Energy rejected the accusation and said it retired additional financial equivalents, while acknowledging that the accounting explanation had not been communicated clearly.