Guest Services, Inc.
Corporate brand
UnclaimedGuest Services, Inc. is a private, full-service hospitality management company founded in 1917 that operates lodging, dining, retail, and recreation at more than 250 facilities across the United States.
Last updated September 28, 2026
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Overview
Guest Services, Inc. is a private American hospitality management company that traces its origins to 1917, when it was created to provide food services to government facilities in Washington, D.C. Over more than a century it has grown from a sole-source government food service supplier into a diversified, full-service hospitality operator. The company describes itself as a full-service hospitality management company offering clients property and facilities management, staffing, equipment, supplies, and other forms of operations support. Guest Services operates through partnerships with the National Park Service, state parks, prominent hotel and lodging companies, and private clients, providing turn-key property management services at some of the country's most acclaimed locations. Its portfolio spans dining services, resorts and hotels, recreational and leisure activities, unique retail and merchandise outlets, special events, condominium management, and senior living. The company states that it serves more than 35 million guests annually at more than 250 facilities nationwide, with thousands of team members. After branching into the private sector in the 1970s, Guest Services won contracts to provide food service for law firms, large government contractors, senior living communities, museums, schools, and colleges. Its recreation services expanded to include marinas, boathouses, golf courses, and ski operations, and full-service management of condominium communities became a hallmark of its portfolio. The company's lodging portfolio includes partnerships with the National Park Service and state park historic hotels as well as branded hotels from Hilton, Hyatt, and Marriott. Geographically, Guest Services' reach encompasses more than 25 states along the East Coast and the Midwest, as well as California, Nevada, Arizona, and Washington. The company positions itself as a premier private hospitality management company in the United States, emphasizing a made-to-order approach that tailors strategies to each client's mission, vision, values, customers, and environment. It also emphasizes social responsibility and environmental programs, and has received recognitions including The Knot "Best of Weddings" for Bear Mountain Inn, Tripadvisor Green Leader awards, and repeated DoubleTree by Hilton awards for its Naples, Florida property.
History
Guest Services was created in 1917 with the goal of providing exceptional guest experiences from dedicated people. It began as a company providing food services to government facilities in Washington, D.C., operating as a sole-source food service supplier for government facilities. For decades it set industry standards for food service, hotel and lodging, resorts, leisure services, and general hospitality management. When Guest Services branched out into the private sector in the 1970s, it quickly won contracts to provide food service for prestigious law firms and large government contractors, senior living communities, museums, schools, and colleges. The organization's recreation services also greatly expanded with the addition of marinas, boathouses, golf courses, and ski operations. Its rapid growth, breadth of industry experience, and reputation for personalized service most recently earned it contracts for full-service management of condominium communities, which became a hallmark of its hospitality portfolio. As its capabilities and reputation grew, so did its lodging portfolio, made possible through partnerships with the National Park Service and state park historic hotels, as well as branded hotels from international partners Hilton, Hyatt, and Marriott. By staying committed to its founding principles of valuing team members, clients, and guests above all else, the company earned a reputation as a premier private hospitality management company in the United States. Today Guest Services employs thousands of team members, serves over 35 million guests annually at more than 250 facilities nationwide, and reaches more than 25 states along the East Coast and the Midwest, as well as California, Nevada, Arizona, and Washington. Its expansion strategy is designed for continuous modernization alongside burgeoning hospitality services and industries. The company continues to expand its offerings across dining services, resorts and hotels, recreational and leisure activities, retail and merchandise outlets, special events, condominium management, and senior living.
- 2021
Bear Mountain Inn again receives The Knot "Best of Weddings" award.
- 2020
Bear Mountain Inn receives The Knot "Best of Weddings" award.
- 2018
Guest Services receives a Tripadvisor Silver Green Leader recognition.
- 2015
DoubleTree by Hilton Naples earns Tripadvisor Certificate of Excellence, ranked #1 hotel in Naples, FL, and Tripadvisor Gold Level GreenLeader (2015–2017).
- 2012
DoubleTree by Hilton Naples receives the DoubleTree Crystal Cookie Community CARE Award (2012–2013).
- 2001
DoubleTree by Hilton Naples begins a run of DoubleTree Pride Awards from Hilton Worldwide (2001–2014).
- 1970
Guest Services branches out into the private sector, winning contracts for law firms, government contractors, senior living communities, museums, schools, and colleges.
- 1917
Guest Services is created to provide food services to government facilities in Washington, D.C.
Products and positioning
Premier private hospitality management company in the United States, offering a made-to-order, full-service suite of hospitality solutions for public and private clients.
Property and facilities management
Turn-key property management services for public and private clients.
Dining services
Food service for government facilities, law firms, museums, schools, colleges, and other clients.
Resorts and hotels
Management of historic park hotels and branded hotels with Hilton, Hyatt, and Marriott.
Recreational and leisure activities
Marinas, boathouses, golf courses, and ski operations.
Retail and merchandise outlets
Unique retail and merchandise outlets at managed locations.
Condominium management
Full-service management of condominium communities.
Senior living
Hospitality services for senior living communities.
Recent events
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