Hays Travel
Retailer / private label
UnclaimedHays Travel is the UK's largest independent travel agent, offering holidays through high street branches, a contact centre, homeworkers, franchisees and independence group members.
Last updated September 15, 2026
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Overview
Hays Travel describes itself as the UK's largest independent travel agent and the nation's favourite, with more than 45 years' experience and more than 530 high street branches. It provides holidays including cruise adventures, tailor-made touring journeys, family-friendly beach escapes, solo adventures, long-haul holidays and last-minute deals. As a family-owned independent agency, it says it offers impartial advice and an extensive range of travel opportunities from hundreds of suppliers, whether in branches, via its contact centre, through its network of homeworkers, or via its franchisees and independence group members. It also operates the Hays Travel Charitable Foundation, established in 2015.
History
Hays Travel states it has more than 45 years' experience and more than 530 high street branches, and describes itself as the UK's largest independent travel agent. It is a family-owned independent agency. In 2015 it established the Hays Travel Foundation, with a mission to help young people achieve and be the best that they can be in their health, sport and the arts. Each year every one of its branches receives £500 to invest in their local community, and in 2024 it invested over £246,000 in local causes and activities, with a specific focus on supporting young people's mental health. Hays Travel won three gold awards at the British Travel Awards 2025: Best National Travel Retailer, Best Travel Agency for Cruise Holidays, and Best Retailer for Forex/Travel Money.
Products and positioning
UK's largest independent travel agent and the nation's favourite, offering excellent value, service and choice.
Last-minute holidays
From all-inclusive holidays and relaxing beach escapes, Hays Travel offers an endless choice of last-minute holidays.
Cruise holidays
Hays Travel offers epic cruise adventures.
Tailor-made touring journeys
Hays Travel offers tailor-made touring journeys.
Long-haul holidays
Book your worldwide holiday today with zero deposit.
Travel insurance
This is travel insurance which offers a choice of cover levels.
Recent events
Reported
Hays Travel acquired Explorer Travel[5]
Hays Travel acquired Explorer Travel, a homeworking franchise company, and about 70 franchisees joined the Hays Travel Group.
Reported
Hays Travel announces plan to cut up to 878 jobs[6]
Hays Travel announced plans to cut up to 878 jobs from a workforce of 4,500; the source says the company was consulting with employees.
Reported
Hays Travel reopens Bury St Edmunds store[7]
Hays Travel reopened the Bury St Edmunds store under new ownership, with six former Thomas Cook staff returning to work there.
Sources8 sources
- 1Secure Holidays 2026 / 2027 | UK's Largest Independent Travel Agent - Hays Travelhaystravel.co.uk
- 2About Us | UK's largest independent travel agency - Hays Travelhaystravel.co.uk
- 3Hays Travel | Awards | UK's largest independent travel agency - Hays Travelhaystravel.co.uk
- 4Our Policies - Hays Travelhaystravel.co.uk
- 5Hays Travel收购Explorer Travelbreakingtravelnews.com
- 6Hays Travel宣布计划裁减最多878个职位lincsonline.co.uk
- 7Hays Travel 重新开设伯里圣埃德蒙兹门店suffolknews.co.uk
- 8Travel agent announces job cutslincsonline.co.uk
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