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Hays Travel

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Retailer / private label

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Hays Travel is the UK's largest independent travel agent, offering holidays through high street branches, a contact centre, homeworkers, franchisees and independence group members.

Last updated September 15, 2026

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Overview

Hays Travel describes itself as the UK's largest independent travel agent and the nation's favourite, with more than 45 years' experience and more than 530 high street branches. It provides holidays including cruise adventures, tailor-made touring journeys, family-friendly beach escapes, solo adventures, long-haul holidays and last-minute deals. As a family-owned independent agency, it says it offers impartial advice and an extensive range of travel opportunities from hundreds of suppliers, whether in branches, via its contact centre, through its network of homeworkers, or via its franchisees and independence group members. It also operates the Hays Travel Charitable Foundation, established in 2015.

History

Hays Travel states it has more than 45 years' experience and more than 530 high street branches, and describes itself as the UK's largest independent travel agent. It is a family-owned independent agency. In 2015 it established the Hays Travel Foundation, with a mission to help young people achieve and be the best that they can be in their health, sport and the arts. Each year every one of its branches receives £500 to invest in their local community, and in 2024 it invested over £246,000 in local causes and activities, with a specific focus on supporting young people's mental health. Hays Travel won three gold awards at the British Travel Awards 2025: Best National Travel Retailer, Best Travel Agency for Cruise Holidays, and Best Retailer for Forex/Travel Money.

Products and positioning

UK's largest independent travel agent and the nation's favourite, offering excellent value, service and choice.

  • Last-minute holidays

    From all-inclusive holidays and relaxing beach escapes, Hays Travel offers an endless choice of last-minute holidays.

  • Cruise holidays

    Hays Travel offers epic cruise adventures.

  • Tailor-made touring journeys

    Hays Travel offers tailor-made touring journeys.

  • Long-haul holidays

    Book your worldwide holiday today with zero deposit.

  • Travel insurance

    This is travel insurance which offers a choice of cover levels.

Recent events

  • Reported

    Hays Travel acquired Explorer Travel[5]

    Hays Travel acquired Explorer Travel, a homeworking franchise company, and about 70 franchisees joined the Hays Travel Group.

  • Reported

    Hays Travel announces plan to cut up to 878 jobs[6]

    Hays Travel announced plans to cut up to 878 jobs from a workforce of 4,500; the source says the company was consulting with employees.

  • Reported

    Hays Travel reopens Bury St Edmunds store[7]

    Hays Travel reopened the Bury St Edmunds store under new ownership, with six former Thomas Cook staff returning to work there.

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