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HK Express

Controversies

Controversies tied to this brand in public sources. A listing is not a finding of fault.

Back to profile3 entries

  1. 2020

    Hong Kong Express responds to pregnancy-test requirement

    Company response

    Hong Kong Express Airways apologized for requiring a passenger to take a pregnancy test before a flight to Saipan and said it had suspended the practice while reviewing it.

    Company response

    • Apology — Hong Kong Express Airways

      We would like to apologise unreservedly to anyone who has been affected by this,

    • Remediation — Hong Kong Express Airways

      We have immediately suspended the practice while we review it.

    Source excerpt

    • A Hong Kong-based airline has apologised for requiring a passenger to take a pregnancy test before a flight in November to Saipan, a US territory in the Western Pacific that is a popular destination for so-called birth tourism.
    • We have immediately suspended the practice while we review it. We'd like to apologise for the distress caused.
    • Take a pregnancy test or be denied boarding,
    Source

  2. 2018

    Street-sign advertising controversy

    A promotional activity placed QR-code advertisements beneath street signposts without prominently identifying HK Express. Public officials raised concerns about possible confusion and compliance with restrictions on street-sign postings. The airline apologized and removed the materials.

    Source

  3. 2017

    Mass cancellation of holiday flights

    HK Express abruptly cancelled 18 flights to Osaka, Nagoya and Incheon during a major holiday period, affecting approximately 2,070 passengers. The Civil Aviation Department demanded a detailed explanation and corrective plan, and later restricted additions to the airline's operations.

    Source