IDT Global Israel

IDT Global Israel is a multilingual contact-services company headquartered in Jerusalem. Its operations have centered on customer-contact and support projects delivered in multiple languages, with work conducted in English, German, French, Dutch, Spanish, and other European languages in addition to Hebrew. The company has served technology, online-services, research, and political customers, including Netgear, McAfee, 888.com, and the Israeli political party Shas. The business operated as a wholly owned subsidiary of IDT Corp. until July 1, 2008. During a period of financial difficulty at the parent company, 80% of the Israeli operation was sold to its Israeli chief executive, Eli Ninio, while 20% remained with IDT Corp., which was controlled by Howard Jonas. The transaction followed workforce reductions affecting the Israeli branch and changed the company's ownership structure while preserving an IDT connection. Before 2007, American companies represented the company's principal customer base, with AOL and Knowledge Networks among the customers identified in reference material. From 2008 onward, the company concentrated almost exclusively on European and Israeli markets. Its principal Jerusalem site was located in a Har Hotzvim office building shared with the Israeli branch of NDS Group, and it also maintained a smaller office in Tel Aviv's Ramat HaHayal neighborhood. Available reference material provides limited information about the company's later ownership, leadership, financial performance, product packaging, and current operations. Accordingly, IDT Global Israel is best characterized as a business-to-business multilingual contact-services provider rather than a consumer-facing product brand.

IDT Global Israel developed as the Israeli operation of IDT Corp. and was based in Jerusalem. The company provided multilingual contact and customer-service work for business customers, with projects conducted in a range of European languages as well as Hebrew. Its customer list included companies and organizations such as Netgear, McAfee, 888.com, and Shas. The company's market profile changed over time. Up to 2007, American businesses were described as its main customers, including AOL and Knowledge Networks. From 2008, the company shifted its commercial emphasis toward European and Israeli customers and focused almost exclusively on those markets. A major ownership change occurred on July 1, 2008. Until that date, IDT Global Israel was wholly owned by IDT Corp. Financial difficulties at the parent company contributed to layoffs in the Israeli branch. In response to those difficulties, 80% of the company was sold to Eli Ninio, its Israeli chief executive, while 20% remained with IDT Corp., associated with Howard Jonas. This transaction separated most of the Israeli business from its former parent while leaving a minority corporate interest. The company's main facility was in Jerusalem's Har Hotzvim area, in an office building also used by the Israeli branch of NDS Group. A smaller office operated in Tel Aviv's Ramat HaHayal neighborhood. The available reference material does not document later executive appointments, a detailed product portfolio, financial results, or a subsequent ownership change.

• 2008

  Ownership transferred to Eli Ninio

  [1]IDT Global Israelen.wikipedia.org

  On July 1, 2008, 80% of IDT Global Israel was sold to Israeli chief executive Eli Ninio, while IDT Corp. retained 20% amid financial difficulties at the parent company.

• 2008

  Focus shifted toward Europe and Israel

  [1]IDT Global Israelen.wikipedia.org

  From 2008, the company concentrated almost exclusively on European and Israeli markets rather than its earlier American customer base.

• 2007

  American customers were the principal market

  [1]IDT Global Israelen.wikipedia.org

  Before 2008, American companies were identified as the company's main customers, including AOL and Knowledge Networks.

A multilingual business-to-business contact-services provider serving technology, online-services, research, political, Israeli, and European customers.

• Business process and contact-center services

  Multilingual contact-services projects

  IDT Global Israel's core offering consisted of multilingual customer-contact and support work performed for business and organizational clients. Projects were conducted in English, German, French, Dutch, Spanish, and other European languages, as well as Hebrew. The work supported customers in technology, online services, research, and political activity.

• 2008

  Ownership restructuring during IDT Corp. financial difficultiesStrategy

  Background

  IDT Corp. faced financial difficulties, and employees at its Israeli branch were affected by layoffs.

  Action taken

  On July 1, 2008, 80% of IDT Global Israel was sold to Israeli chief executive Eli Ninio, while IDT Corp. retained a 20% interest.

  Aftermath

  The transaction made Ninio the majority owner and coincided with a stronger focus on European and Israeli markets.

  Source

1. 1IDT Global Israelen.wikipedia.org