Ihre Telefonzentrale

Ihre Telefonzentrale e.K. is a German owner-managed company that provides external telephone answering services and AI-powered voicebots for businesses. Founded in 2005 by Gerd Bornwasser in Altenstadt in the Rhein-Main region, the company has grown into a hybrid communications partner that combines human empathy with algorithmic precision. Its core promise is that businesses never miss a call: trained service agents answer in the client's name, while AI voicebots handle calls around the clock, 24 hours a day, 7 days a week, 365 days a year. The company serves more than 200 active business customers and operates 180 simultaneous voice channels. Its service portfolio spans classic call center functions — empathetic conversations, scalable teams, and overflow handling — as well as modern AI voicebots that integrate directly into customer CRM systems. Pricing starts at €39 per month for human answering and €129 for an AI voicebot including AI minutes, billed by the second with no per-call acceptance fee. A free initial consultation and a trial phase without contractual commitment are offered. Ihre Telefonzentrale positions itself as a practical, GDPR-compliant alternative to expensive enterprise telephony solutions. The founding idea was to make professional telephone service accessible to companies of all sizes through a universal platform that allows phone numbers to be assigned with a click, without IT projects. The company reports a 4.4 out of 5 rating in an independent provider test by telefon.services and emphasizes reliability, scalability, and 24/7 availability. Its customer base includes industrial firms such as a paper-processing machinery manufacturer that has relied on the service since 1938 for its own operations, using Ihre Telefonzentrale to remain reachable around the clock. Operationally, the company is led by Kai Bornwasser, who manages day-to-day business, while founder Gerd Bornwasser remains associated with the firm. The service model is described as a hybrid of 60% human empathy and 40% algorithmic precision. The company is based in the Rhein-Main area and serves clients across Germany and Europe. As an eingetragener Kaufmann (e.K.), it is a private, owner-managed business rather than a listed corporation. Its website and communications emphasize DSGVO (GDPR) compliance, flexible contract terms, and the combination of human agents with AI technology to ensure that no call goes unanswered.

Ihre Telefonzentrale e.K. was founded in 2005 by Gerd Bornwasser in Altenstadt, in the Rhein-Main region of Germany. The founding idea was to democratize professional telephone service, which had previously been available mainly to large corporations due to expensive software, complicated technology, and lengthy training. Bornwasser developed a universal platform for accepting calls that allowed phone numbers to be assigned with a click, without requiring IT projects. A one-time onboarding was sufficient, and all agents worked according to the same efficient process. Thanks to a modular architecture, the company was able to add functions over time, eventually including AI voicebots. From its base in the Rhein-Main area, the company grew steadily. By the 2020s it reported more than 200 active business customers and 180 simultaneous voice channels. The service model evolved into a hybrid of human agents and AI voicebots, described by the company as 60% human empathy and 40% algorithmic precision. The company emphasizes 24/7/365 availability, GDPR compliance, and flexible, non-binding trial options. Kai Bornwasser now leads the operational business, while founder Gerd Bornwasser remains associated with the firm. The company continues to operate as an owner-managed e.K. and markets its services across Germany and Europe.

• 2005

  Founded by Gerd Bornwasser in Altenstadt, Rhein-Main area, Germany.

• Reached 200+ active business customers and 180 simultaneous voice channels.

• Introduced AI voicebots alongside human telephone answering service.

Hybrid human-AI telephone service for businesses of all sizes, emphasizing GDPR compliance, no contractual commitment, and 24/7 availability at accessible prices.

• Human telephone answering service

  Empathetic agents answer calls in the client's name, scalable teams, no personnel bottleneck. From €39/month, billed by the second, no acceptance fee.

• AI voicebot (KI-Telefonassistent)

  24/7 instant answering, process-safe, direct CRM integration. From €129 including AI minutes.

1. 1Telefonservice & KI-Voicebots ab 39 € | Ihre Telefonzentrale e.K.ihretelefonzentrale.de
2. 2Über uns – Telefonservice & KI aus dem Rhein-Main seit 2005ihretelefonzentrale.de
3. 3Wikidata entry Q140470828wikidata.org