Controversies
Controversies tied to this brand in public sources. A listing is not a finding of fault.
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2021
Apple faces class action over iPhone water-resistance descriptions
Lawsuit filed
A class-action filing accused Apple of making claims about iPhone water resistance. The source describes the complaint but does not provide a filing date or outcome. The event is recorded as a controversy note concerning the brand's iPhone water-resistance descriptions, based solely on the available report.
Source excerpt
这份长达13页的文件被列为“集体诉讼”，控诉内容是苹果公司在对iPhone的防水性能的描述。
2021
Taiwan consumer group criticizes Apple's iPhone accessory policy
Public backlash
In 2021, Taiwan's Consumers' Foundation criticized Apple's policy of no longer including a power adapter and wired earphones with new iPhones. The foundation argued that the policy harms consumer interests and may amount to an indirect price increase. It urged Apple to reconsider the policy and to offer accessory options that protect consumer rights.
Source excerpt
財團法人中華民國消費者文教基金會（以下簡稱消基會）發布新聞稿指出，蘋果宣布新款iPhone不再附充電線的做法，有犧牲效費者權益、變相漲價之嫌。
因此，消基會慎重呼籲蘋果公司，在即將到來的iPhone13新機上市期間，重新思考並推出兼具環保與消費者權益的配件政策，妥適針對新舊果粉用戶，提供功能足以正常運作且不應減損手機最佳效能的充電套組及耳機配件，以保障消費者的權利。
2021
Apple launches free repair program for certain iPhone 12 devices
Corrective action
Apple launched a service program offering eligible iPhone 12 and iPhone 12 Pro users free repairs for call audio problems associated with a receiver-module component that might fail.
Company response
Remediation — Apple
Of course, if your phone is eligible for the program, Apple will make the repair free of charge.
Source excerpt
Today, Apple has launched a new service program that covers iPhone 12 and iPhone 12 Pro users who experience issues with the sound when they make or receive calls.
Apple has determined that a very small percentage of iPhone 12 and iPhone 12 Pro devices may experience sound issues due to a component that might fail on the receiver module.
2020
VoiceAge EVS sues Apple over EVS patents
Lawsuit filed
VoiceAge EVS filed a lawsuit against Apple, alleging that Apple iPhones supporting the EVS codec infringe its audio-codec patents. The supplied report describes the claims and does not report a court determination.
Source excerpt
非执业实体VoiceAge EVS, LLC对苹果提起诉讼，声称该公司的iPhone侵犯了跟音频相关的编解码器。
2020
Roberto Escobar sues Apple over alleged FaceTime security vulnerability
Lawsuit filed
Roberto Escobar sued Apple for $2.6 billion, alleging that a person hacked his iPhone and found his address through FaceTime, despite an assurance that the iPhone X was secure. The allegations are reported in the lawsuit and are not established as findings.
Source excerpt
In the suit, Roberto says he conducted his own investigation after receiving the letter, and found his iPhone had been compromised due to a FaceTime vulnerability.
The notorious Colombian kingpin's bro, Roberto, is suing Apple for a whopping $2.6 BILLION, claiming someone hacked his smartphone and found his address through FaceTime, even though he claims an Apple employee assured him the iPhone X was the most secure on the market.
Roberto 称自己的 iPhone X 被黑客入侵并导致物理地址泄露。
2020
Apple proposed settlement over iPhone slowdown claims
Settlement
Apple faced a proposed settlement requiring it to pay owners of certain iPhone models $25 per affected device, with total payments of $310 million to $500 million. The settlement still required approval before eligible U.S. users could file claims.
Source excerpt
The proposed settlement agreement requires Apple to pay the owners of certain iPhone models $25 per affected device, totaling a minimum of $310 million and a maximum of $500 million
When the settlement is approved, iPhone users in the United States will be able to file settlement claims if they owned an iPhone 6, 6 Plus, 6S, 6S Plus, 7, 7 Plus or SE device bought before December 21, 2017.
Apple will not be contesting the new fine.
2019
Apple offers free repairs for some iPhone 6S devices
Corrective action
Apple said some iPhone 6S and iPhone 6S Plus handsets may fail to power on because of a failed component, and offered to repair affected devices for free. The issue affects certain serial numbers of devices manufactured between October 2018 and August 2019.
Company response
Remediation — Apple
Apple Inc said on Friday some iPhone 6S and iPhone 6S Plus handsets may not power on due to a failed component, and the company is offering to repair the devices for free.
Source excerpt
Apple Inc said on Friday some iPhone 6S and iPhone 6S Plus handsets may not power on due to a failed component, and the company is offering to repair the devices for free.
The iPhone maker said the issue affects certain serial numbers of devices manufactured between October 2018 and August 2019.
2014
Bendgate
Reports that some iPhone 6 and iPhone 6 Plus devices could bend during normal use produced widespread criticism, with the larger Plus model receiving particular attention.
2010
Antennagate
Some iPhone 4 owners reported weakened reception or dropped calls when the handset was held in particular ways. The issue became a major launch controversy and was widely referred to as Antennagate.