IT Cares

IT Cares is a Quebec-based computer repair and IT support company founded in 2014 by Samad Mokrini, a Microsoft- and Apple-certified technician. The business is built around a simple promise: make computing accessible and stress-free for individuals and small businesses. It serves both residential clients (technical support, training, Google Ads, SEO, website creation) and business clients (IT support, digital marketing, AI automation, security audits). The company's core offering is same-day troubleshooting for PC and Mac problems — slow computers, viruses and ransomware, Windows errors and blue screens, WiFi and printer issues, hacked accounts, and data recovery. Services are delivered either at the client's home or remotely via AnyDesk. Published flat rates include a $119.99 CAD expert consultation of up to 60 minutes and a $149.99 CAD priority SOS emergency intervention available across Canada. IT Cares advertises Microsoft and Apple certifications, a 100% satisfaction guarantee, a 5.0 Google rating (80 reviews), and more than 5,000 clients served since 2014. Geographically, IT Cares covers more than 90 Quebec cities, from Montreal and Laval to Quebec City, Gatineau, Sherbrooke, Trois-Rivières, Saguenay and Rimouski, with 28 Montreal neighbourhoods listed individually. It has expanded remote service into Ontario, naming Toronto, Ottawa, Hamilton, London and many other cities, and states that roughly 90% of its services are delivered online. Through its RemoteFix 24/7 service, the company extends remote troubleshooting to more than 130 cities worldwide for travellers and expatriates. The brand positions itself on honest diagnosis, transparent upfront pricing, and a certified human on the line, contrasting with jargon-heavy or overpriced alternatives. It operates bilingually in French and English and is a private, independent company.

IT Cares was founded in 2014 in Quebec by Samad Mokrini, a Microsoft- and Apple-certified technician. In a founder's statement on the company's About page, Mokrini explains that he started the business with the conviction that computing should help people rather than stress them, and that too many Quebecers were being intimidated by technical jargon, overcharged, or left without answers when their computers failed at the worst possible moment. From its base in Montreal, the company grew into a bilingual French/English service covering the greater Montreal area and, over time, more than 90 cities across Quebec — from Montreal and Laval to Quebec City, Gatineau, Sherbrooke, Trois-Rivières, Saguenay and Rimouski. Its service model combines on-site home visits with remote support delivered through AnyDesk, and it advertises same-day intervention, seven days a week. By the mid-2020s, IT Cares reported more than 5,000 individual and business clients served since 2014, a 95% first-visit resolution rate, an average 24-hour on-site response time, and a 5.0 Google rating based on 80 reviews. The company also expanded its remote coverage into Ontario, listing Toronto, Ottawa, Hamilton, London and many other cities, and stating that about 90% of its services are performed online. Beyond Quebec and Ontario, IT Cares launched RemoteFix 24/7, a worldwide remote troubleshooting service aimed at travellers and people living abroad, covering more than 130 cities. The company continues to operate as an independent, privately held Quebec business under its founder.

• 2014

  IT Cares founded in Quebec by Samad Mokrini.

• Expanded service coverage to more than 90 cities across Quebec.

• Launched remote service across Ontario, including Toronto, Ottawa, Hamilton and London.

• Introduced RemoteFix 24/7 worldwide remote troubleshooting in more than 130 cities.

Honest diagnosis, transparent upfront pricing, and certified human support for individuals and small businesses in Quebec and beyond.

• Expert consultation (remote, up to 60 minutes)

  Flat-rate remote session covering virus and ransomware removal, system optimization, Windows errors, data recovery, hacked accounts, WiFi and printer issues. $119.99 CAD plus tax.

• SOS Canada priority emergency intervention

  Priority intervention available across Canada at $149.99 CAD plus tax.

• On-site home and business IT support

  Technician visits for PC/Mac repair, virus removal, WiFi setup and data recovery in the greater Montreal area and across Quebec.

• RemoteFix 24/7

  Worldwide remote computer troubleshooting service for travellers and people living abroad, covering more than 130 cities.

1. 1Réparation Ordinateur Montréal, PC et Mac | IT Caresitcares.ca
2. 2Dépannage Informatique Québec | 90+ Villes Desserviesitcares.ca
3. 3Computer Repair and IT Support Across Ontario, Canadaitcares.ca
4. 4À Propos | Techniciens Certifiés Montréal | IT Caresitcares.ca
5. 5IT Careswikidata.org