Jerusalem Water Undertaking

The Jerusalem Water Undertaking (JWU), known in Arabic as مصلحة مياه محافظة القدس, is a Palestinian public water and wastewater utility. According to its official website, it describes itself as the leading institution in the water and sanitation sector in Palestine, providing reliable and affordable water and wastewater services within its concession area in order to meet the needs of beneficiaries and to strengthen the sustainability and independence of the undertaking. Its service area centers on the Jerusalem Governorate, including communities such as Kafr Aqab, and it operates under the Palestinian water sector framework, with the Palestinian Water Authority referenced in its public communications. The utility's activities cover the full cycle of subscriber services: new subscription procedures, water disconnection procedures, reconnection procedures, name-change procedures, and a frequently asked questions section. It also offers a set of electronic services, including account login, a water distribution program, complaint submission, balance inquiry, and bill payment. The organization publishes subscriber guidance and reminders urging customers to settle outstanding debts and correct their financial status in order to ensure continuity of water service. JWU is led by a Director General; its website identifies Engineer Thaer Jalloud (المهندس ثائر جلود) as Director General in news items from 2026. The utility engages with national and international stakeholders, including the Palestinian Prime Minister, the Palestinian Water Authority, and the World Bank, on projects to enhance the sustainability of water service. It also advocates for the protection of water sources such as the Ein Samia wells (آبار عين سامية), emphasizing the importance of unifying local and international efforts and coordinating institutional interventions. As a public utility, JWU is not a profit-oriented commercial brand but a service institution. Its public identity is built around reliability, affordability, sustainability, and independence within its concession area. It maintains a Facebook presence and a bilingual (Arabic/English) website, and it recruits staff, including for work in the Jerusalem area. The undertaking's communications highlight both rights and duties of subscribers, framing water service as a shared partnership between the utility and its customers.

The Jerusalem Water Undertaking (JWU) is a Palestinian public water and wastewater utility operating in the Jerusalem Governorate. Its Arabic name, مصلحة مياه محافظة القدس, translates to 'Jerusalem Governorate Water Undertaking.' The official website includes a section titled 'نشأة المصلحة' (Establishment of the Undertaking), indicating an institutional origin story, though the supplied evidence does not provide specific founding dates or founders. JWU positions itself as the leading institution in Palestine's water and sanitation sector. Its stated mission is to provide reliable and affordable water and wastewater services within its concession area, meet the needs of beneficiaries, and enhance the sustainability and independence of the undertaking. This mission reflects the broader context of Palestinian water utilities, which often operate under constrained resources and require international support. Over time, JWU has developed a comprehensive subscriber service framework. Its website details procedures for new subscriptions, water disconnection, reconnection, and name changes, alongside a frequently asked questions section. It has also invested in electronic services, offering account login, a water distribution program, complaint submission, balance inquiry, and bill payment. These digital tools aim to improve customer service and revenue collection. In 2026, JWU's public activities included high-level engagement with Palestinian and international stakeholders. On September 10, 2026, Director General Eng. Thaer Jalloud met with the World Bank's Practice Manager for the water sector to discuss projects enhancing water service sustainability. On September 13, 2026, JWU highlighted efforts to protect the Ein Samia wells, with Jalloud emphasizing the need to unify local and international efforts and coordinate institutional interventions. On September 23, 2026, Palestinian Prime Minister Dr. Mohammad Mustafa, accompanied by Palestinian Water Authority head Dr. Ziad Al-Mimi, met a JWU delegation and praised the efforts of its crews. JWU also engages directly with its customers through public reminders. It urges subscribers to settle debts and correct their financial status to ensure uninterrupted water service, and it announces opportunities for payment via Visa in areas such as Kafr Aqab. The utility frames its relationship with customers as a partnership of rights and duties. It maintains a Facebook page and recruits staff, including for positions in the Jerusalem area.

• JWU and the World Bank discuss projects to enhance water service sustainability.

• JWU mobilizes international efforts to protect the Ein Samia wells.

• Palestinian Prime Minister meets a JWU delegation and praises its crews.

The leading institution in the water and sanitation sector in Palestine, providing reliable and affordable services within its concession area while promoting sustainability and independence.

• Water supply services

  Reliable and affordable water supply within the concession area.

• Wastewater and sanitation services

  Wastewater services as part of the utility's mandate.

• Electronic services portal

  Online services including login, water distribution program, complaint submission, balance inquiry, and bill payment.

1. 1مصلحة مياه محافظة القدس – official websitejwu.org
2. 2Jerusalem Water Undertaking – Wikidatawikidata.org