Recent events
Recent events tied to this brand in public sources.
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2021
UK approves Facebook’s acquisition of Kustomer
The UK Competition and Markets Authority approved Facebook’s acquisition of Kustomer, saying the deal would not substantially lessen competition in any UK industry.
2021
FTC investigates Facebook's planned acquisition of Kustomer
The article reported that the U.S. Federal Trade Commission was conducting an in-depth investigation into Facebook's planned acquisition of Kustomer. CRM competitors raised concerns that Facebook could restrict their products' access to its messaging services or favor Kustomer; these were presented as concerns, not findings.
2020
Facebook acquires Kustomer
Facebook acquired Kustomer, a startup specializing in customer-service platforms and chatbots, for a reported $1 billion.
2020
Facebook announces acquisition of Kustomer
Facebook announced that it was acquiring Kustomer. The article reported that sources close to the deal said it was for $1 billion; the terms had not been disclosed.
2020
Kustomer announces acquisition of Reply.ai
Kustomer announced that it is acquiring Reply.ai, a startup that provides a code-free chatbot-building platform for customer service. The financial terms were not disclosed.
2020
Kustomer rolls out KustomerIQ across its CRM platform
Kustomer announced the broad rollout of KustomerIQ, its artificial intelligence engine embedded across the Kustomer CRM platform. The tools use machine learning to support customer-service analysis, routing, recommendations and automation.