My Post 24

My Post 24 is a self-service package and letter delivery service operated by Swiss Post (Die Schweizerische Post), the state-owned postal company of Switzerland. The service is built around automated machines — often described as parcel lockers or self-service terminals — that let customers deposit and collect shipments 24 hours a day, hence the name. According to Swiss Post's official service page, there are two types of My Post 24 machines: models with a screen and models without a screen that are operated through the Post-App. The screenless machines require the Post-App, while the screen-equipped machines can be used directly on the terminal. The service is aimed primarily at private individuals resident in Switzerland. Through My Post 24, customers can send pre-franked parcels in PostPac Economy and PostPac Priority, deposit pre-franked parcel returns (including e-commerce returns), send pre-franked registered letters, and receive parcels addressed directly to them or parcels with a collection invitation. Some functions, such as handling returns where fees apply, require a fully verified login on Swiss Post's customer portal "Ma Poste" and the Post-App, and Swiss Post recommends subscribing to the "Mes envois" online service notifications, preferably by push notification. My Post 24 is part of Swiss Post's broader network of reception points, alongside post offices, PickPost points and other access channels. It reflects the company's strategy of automating routine postal transactions and extending self-service access beyond opening hours. The machines are typically installed at busy public locations such as railway stations, shopping centres and other high-traffic sites. The service is branded under the Swiss Post umbrella and is not a separate company; it is a product line within Swiss Post's retail and logistics operations. As a state-owned enterprise, Swiss Post operates My Post 24 as a public-facing service rather than as an independent commercial venture. The brand is closely tied to the Post-App ecosystem, which Swiss Post uses to manage identity verification, shipping labels and notifications. The official service page is available in French, German and Italian, reflecting Switzerland's multilingual market. My Post 24 competes with other parcel locker and self-service networks in Europe, but within Switzerland it is the dominant postal self-service offering, integrated with Swiss Post's domestic and international shipping products.

My Post 24 is a service brand of Swiss Post, the state-owned postal operator of Switzerland. Swiss Post has progressively expanded its self-service and automated access points as part of a broader strategy to complement staffed post offices with unattended terminals that can operate around the clock. My Post 24 is the brand under which Swiss Post offers automated parcel and letter machines, allowing customers to deposit and collect shipments 24 hours a day. The service evolved alongside Swiss Post's digital customer platforms. The introduction of the Post-App made it possible to operate machines without a screen: customers identify themselves and manage shipments through the app, while the terminal handles the physical deposit or collection. Swiss Post's official service page describes two types of My Post 24 machines — those with a screen and those without — and notes that the screenless models require the Post-App. This dual approach lets Swiss Post deploy simpler, lower-cost machines in locations where a full screen interface is not necessary, while retaining screen-equipped machines for users who prefer on-site operation. My Post 24 is integrated with Swiss Post's product range. Customers can send pre-franked parcels in PostPac Economy and PostPac Priority, deposit pre-franked parcel returns (including e-commerce returns), send pre-franked registered letters, and receive parcels addressed directly to them or parcels with a collection invitation. Some functions require a fully verified login on Swiss Post's customer portal "Ma Poste" and the Post-App, and Swiss Post recommends subscribing to the "Mes envois" online service notifications, preferably by push notification. These requirements reflect the growing role of digital identity and notifications in postal self-service. The service is aimed at private individuals resident in Switzerland. It sits within Swiss Post's network of reception points, which also includes post offices, PickPost points and other access channels. My Post 24 machines are typically installed at high-traffic public locations such as railway stations and shopping centres, extending postal access beyond traditional opening hours. As a state-owned enterprise, Swiss Post operates My Post 24 as a public-facing service rather than as a separate commercial venture. The brand is part of Swiss Post's retail and logistics operations and is presented on the official website in French, German and Italian, reflecting Switzerland's multilingual market.

Swiss Post's self-service parcel and letter machine network for round-the-clock sending and collection, aimed at private customers in Switzerland and integrated with the Post-App.

• My Post 24 machine with screen

  Self-service terminal with an on-screen interface for depositing and collecting shipments.

• My Post 24 machine without screen

  Self-service terminal operated via the Post-App, requiring the app for use.

• Parcel deposit and collection

  Send pre-franked parcels and receive parcels addressed directly or with a collection invitation.

• Pre-franked registered letter deposit

  Deposit pre-franked registered letters at My Post 24 machines.

• Parcel returns and e-commerce returns

  Deposit pre-franked parcel returns, including e-commerce returns; fees may require a fully verified login.

1. 1My Post 24: expédition et retrait à l’automatepost.ch
2. 2Service en ligne «Commande de prise en charge occasionnelle»post.ch
3. 3My Post 24wikidata.org