Novella Support

Novella Support is an Australian disability support provider that works with National Disability Insurance Scheme (NDIS) participants, with a particular focus on people who have high and complex behavioural needs. The organisation describes itself as a leading provider of support services for individuals with disabilities across New South Wales, and its stated purpose is to help participants live happy and fulfilling lives through person-centred, customised support plans. Its service model is built around understanding each participant's specific needs and preferences, then designing supports that are tailored to those requirements rather than applying a one-size-fits-all approach. The provider positions itself around specialist capability in complex behaviour support. Its team is described as highly skilled and experienced in working with people across a wide range of disabilities, including intellectual disability, autism spectrum disorder (ASD), acquired brain injury, complex trauma and mental health diagnoses. Novella emphasises a strengths-based approach and the use of proven techniques to personalise services and achieve desired outcomes. It also stresses continuous staff development, encouraging and supporting its workforce to improve their skills and stay in front of industry best practices so that a consistently high level of support can be maintained. Novella's service catalogue covers a broad span of NDIS-funded supports. These include assistance with personal activities such as personal hygiene, general cleaning, cooking and mobility assistance; community participation support for social and recreational activities; high intensity supports, including implementing behaviour support and assistance with medication administration; development of life skills for day-to-day living; daily tasks and shared living supports aimed at building capacity to live as independently and autonomously as possible; and specialised disability accommodation with a focus on robust-improved liveability. The organisation frames its inclusive approach as catering to individuals from every background, regardless of diagnosis level, ensuring accessibility for all. Novella Support was founded to meet a growing need within the community, offering what it describes as unique and rewarding experiences for NDIS participants. It operates across New South Wales and presents itself as a trusted and respected disability support provider, citing numerous referrals and industry recognition as evidence of its commitment. The organisation invites participants, families and referrers to make contact through its website to begin the intake and planning process. As a private disability services provider rather than a listed company, detailed public financial and ownership information is not disclosed in its own materials.

Novella Support was established to address a growing need within the Australian community for disability supports tailored to people with complex behavioural requirements. Its founding rationale, as described by the organisation, was to offer unique and rewarding experiences for National Disability Insurance Scheme (NDIS) participants — a cohort whose needs are often poorly served by generic support models. From its beginnings, Novella concentrated on participants with multiple diagnoses, including autism spectrum disorder (ASD), acquired brain injury, intellectual disability and complex trauma, and built its operating model around person-centred planning rather than standardised service packages. As the NDIS matured into the primary funding architecture for disability supports in Australia, specialist providers like Novella carved out niches based on clinical complexity and behavioural expertise. Novella positioned itself specifically in the high-intensity end of the market, developing capability in behaviour support implementation, medication administration and capacity building for independent living. The organisation expanded its service catalogue over time to span assistance with personal activities, community participation, development of life skills, daily tasks and shared living, and specialised disability accommodation with a robust-improved liveability focus. Geographically, Novella's operations are concentrated in New South Wales, where it describes itself as a leading provider of support services for individuals with disabilities. The organisation reports that its commitment to quality has been reflected in numerous referrals and industry recognition, and it presents itself as a trusted and respected provider within the sector. It has invested in workforce development, encouraging staff to improve their skills and remain current with industry best practices — a deliberate strategy to sustain consistency in complex support delivery. Culturally, Novella frames its mission around empowerment and inclusion. Its stated belief is that participants should have the opportunity to live a life they may not have experienced yet, and its inclusive approach is described as catering to individuals from every background, regardless of diagnosis level. The organisation continues to operate as a private disability support provider serving NDIS participants across New South Wales, with intake and referrals handled through its website.

Specialist NDIS disability support provider focused on high complex behavioural needs, using a person-centred and strengths-based approach across New South Wales.

• Assistance with Personal Activities

  Support with personal hygiene, general cleaning, cooking and mobility assistance.

• Community Participation

  Support with social and recreational activities to promote personal growth.

• High Intensity Supports

  Includes implementing behaviour support and assistance with medication administration.

• Development of Life Skills

  Support with day-to-day living and life skills.

• Daily Tasks and Shared Living

  Capacity building to live as independently and autonomously as possible.

• Specialised Disability Accommodation

  Robust-improved liveability accommodation for participants with complex needs.

1. 1Novella Support | Complex Behaviour Supportsnovella.care
2. 2About Novella Support: Empowering Lives, Embracing Differencesnovella.care
3. 3Services | Novellanovella.care
4. 4Novella Supportwikidata.org