争议事件
以下收录公开来源中与该品牌相关的争议事件。列出一条并不表示过错已经证实。
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2021
Ofcom 因账单不准确对 O2 处以 1,050 万英镑罚款
罚款或处罚
Ofcom 因 O2 未能提供准确账单而对其处以 1,050 万英镑罚款。Ofcom 表示，至少在 2011 年至 2019 年期间，客户离开该运营商时的账单错误导致超过 25 万名客户被错误收费，部分费用被重复计收。O2 表示已向受影响客户退款、修改账单流程并致歉。
品牌回应
退款或补偿 — O2
O2 has refunded the customers affected in full, plus an additional 4%
整改 — O2
The company has also changed its billing processes to prevent the issue arising again, Ofcom said.
道歉 — O2
we are disappointed by this technical error and sincerely apologise to customers impacted.
退款或补偿 — O2
O2 has already refunded the customers affected in full for the charges incorrectly levied, plus an additional 4% by way of compensation.
来源摘录
Ofcom has fined O2 £10.5 for billing errors it made which lead to the overcharging of mobile customers who left the network.
Between at least 2011 and 2019, an error in the way O2’s systems calculated the final bills for pay-monthly mobile customers meant people were billed for some charges twice.
Mobile provider O2 has been fined £10.5 million by Ofcom for failing to provide customers with accurate bills.