Oneline

Oneline (Hebrew: וואן ליין), formerly known as Bezeq Online, is a private Israeli company specializing in the establishment, management and operation of telephone service centers. It was founded in December 2000 as a wholly owned subsidiary of One Technologies. The company provides outsourced contact-center services both at its own Oneline sites and through insourcing arrangements at client premises, combining human agents with advanced telephony and computing systems such as VoIP, CRM, CTI and IVR. Oneline's service portfolio covers customer-service call centers (handling inquiries such as appointment scheduling and financial questions), sales call centers providing telemarketing, technical-support centers offering remote assistance for various systems, and public-inquiry centers responding to the public through multiple channels including telephone, letter and email. The company operates approximately 1,200 contact-center workstations and around 2,000 service and sales representatives from two main centers: Beersheba, its primary and largest site, and Kiryat Malakhi, an active center since 2004 that also houses the company's management offices. In April 2025 the company was sold to One Technologies for 33.6 million shekels. The transaction returned full ownership to One Technologies, which had originally established the business as a subsidiary in 2000. Oneline remains an active Israeli contact-center operator serving corporate and public-sector clients.

Oneline was established in December 2000 as a wholly owned subsidiary of One Technologies under the name Bezeq Online. From its founding, the company focused on the establishment, management and operation of telephone service centers, providing outsourced contact-center services to Israeli businesses and organizations. The company developed a dual service model: operating its own Oneline sites for clients, and providing insourcing services at client premises. Its operations combined human agents with advanced telephony and computing systems including VoIP, CRM, CTI and IVR. Over time the service portfolio expanded to cover customer-service call centers, sales and telemarketing centers, technical-support centers and public-inquiry centers handling telephone, letter and email channels. In 2004 the company opened an active contact center in Kiryat Malakhi, which also became the location of its management offices. The Beersheba site grew into the company's primary and largest center. At its scale, Oneline operated approximately 1,200 contact-center workstations and around 2,000 service and sales representatives across its two main centers. In April 2025 the company was sold to One Technologies for 33.6 million shekels, returning the business to full ownership by the group that had originally founded it as a subsidiary in 2000. The company continues to operate as an Israeli contact-center and business-process outsourcing provider.

• Company founded as Bezeq Online, a wholly owned subsidiary of One Technologies.

• Active contact center opened in Kiryat Malakhi, which also houses the company's management offices.

• Company sold to One Technologies for 33.6 million shekels.

Israeli business-process and contact-center outsourcing provider combining human agents with advanced telephony and CRM technology.

• Customer-service call centers

  Handling telephone inquiries such as appointment scheduling and financial questions.

• Sales call centers

  Providing telemarketing services.

• Technical-support centers

  Providing remote technical support for the operation of various systems.

• Public-inquiry centers

  Responding to public inquiries via telephone, letter, email and other channels.

1. 1Oneline - Wikidatawikidata.org
2. 2וואן ליין - Wikipedia (Hebrew)he.wikipedia.org